Raise a new Support Incident

All fields marked with an ‘*’ must be completed.

•	Enter the name of the product that you are reporting a problem with.

A list of products that you are able to do this for will be shown in the drop down box. You can only create incidents for a product if your security profile permits.

•	Enter the Version number of the product.

•	Select a Priority level for this incident from the drop down box. If you are reporting a Priority 1 critical problem you should also telephone your support hotline.

•	If you have a site reference from your organization enter this as well.

•	Provide a brief description of the problem. You can then enter a more detailed description in the comment box.

•	Press the Send Incident button to send the incident which will be forwarded to the relevant support team.

A new page is then displayed where you can attach supplementary information such as screen shots, log files, copybook texts or examples of the code being used.

•	Use the Attachments tab to access the page.

•	Enter the filename of the attachment and press the Add Attachment button.

The maximum size for each attachment is 10Mb. If you have very large attachments to upload you are advised to use our FTP service.

•	Click the button at the bottom of the page to create a new FTP site. Details of the new site created will display at the bottom of the page. There is an option button to have these details sent to your email address.