Professional > Activating questionnaires > Activation templates > Activate Current Project - Telephone settings > Telephone - Dialing settings > Call progress events
 
Call progress events
 
 
Default
 
Call progress event
pre
post
Call outcome if action is '-' or ':'
 
 
connect
Dialer
Interviewer Phone
Quancept
d
Dial tone (steady tone for >3 s)
-d
+D
QSAMP_BADNUMBER
QSAMP_BUSY
d_badsyn
r
Ringback pulse (duration 1.5 - 3 s)
!r
=R
QSAMP_RINGING
n/a [6]
d_error [7]
q
End of ringback (no pulse for >8 s)
=q
=Q
QSAMP_NOANSW
coNoAnswer
d_na
b
Busy tone (cadence or “precise” tone [8])
-b
-B
QSAMP_BUSY
coBusy
d_busy
c
Congested / reorder tone (cadence)
-c
-C
QSAMP_FASTBUSY
coFastBusy
d_sitout
t
Tritone (Special Information Tone)
:t
-T
QSAMP_TRITONE
coTriTone
d_sitout
f
Fax/modem tone
-f
-F
QSAMP_MODEM
coFaxModem
d_modem
v
Start of voice (diffuse energy above db dBm)
:v
=V
QSAMP_ANNOUNCEMT
coAnnouncement
d_sitout
e
End of voice (for qoff seconds)
=e
=E
QSAMP_ANNOUNCEMT
coAnnouncement
d_sitout
a
Voice for more than max seconds
=a
=A
QSAMP_ANNOUNCEMT
coAnnouncement
d_sitout
s
Silence; no voice for off seconds [9]
n/a
=S
QSAMP_ANNOUNCEMT
coNoAudio
d_error [7]
w
Call waiting, ignore voice events [10]
=w
=W
QSAMP_BUSY
coBusy
d_busy
[6] Call outcome QSAMP_RINGING does not map to a supported CallOutcome in Interviewer Phone 5.6.
[7] Call outcomes can be mapped to other tipcode values in section [qsamp map] in the qts-sms.ini file.
[8] “Precise” tone meaning the 480 + 620 Hz busy tone of the North American Precise Audible Tones Plan.
[9] Condition S (silence) is only generated in AMD filtering or calibration mode (amd=1 or amd=2).
[10] Condition W (waiting) is generated by signaling events with the action announcemt in causes.cfg.
Action identifiers
Identifier
Description
-
Hangup immediately.
:
Hangup if no CONNECT is received within two seconds.
+
Connect to extension even if no CONNECT was received.
*
Start recording (for use with recfile option beg:3).
!
Start noansw timer.
^
Stop CP analysis (ends AMD, connecting the extension).
=
No action (can be used to override default actions).
See also
Telephone - Dialing settings