CATIPredefinedQueues

Queue name	Holds
APPOINTMENT	Records for which callback appointments have been made with the respondent or someone else in the household.
CHECK_NUMBER	Records that could not be called due to possible problems with the telephone numbers; for example, too few digits, or number not allocated. Interviewers may call these records using the Specific Contact button and then select a different call outcome according to what they hear when the number is dialed. For example, if a recorded message gives a new telephone number, the interviewer may edit the sample record and then place it in the APPOINTMENT queue for calling. This queue is used only when a project uses an autodialer.
MAX_TRIES	Records where the TryCount value, or DayPart TryCount value (if using Day Parts), exceeds the MaxTries setting. If the maximum TryCount and/or DayPart TryCount value is increased, samples from this queue may need to be manually moved to the RECALL queue.
NOT_IN_USE	Records that supervisors want to remove from the project. Since records in this queue are ignored for interviewing purposes, this provides a safe alternative to deleting records from the sample table. Records in this queue are available to the Interviewing activity that creates phone reports.
RECALL	Records where callback appointments have been set automatically due to a number being busy, not answered, and so on.
REFUSED	Records for respondents who refused to be interviewed. There will often be a HandleQueue_REFUSED interviewer qualification that allows records in this queue to be assigned to interviewers who are skilled at persuading respondents to be interviewed. See Interviewer qualifications for more information.
SILENT	Records that resulted in nuisance calls. Records in this queue have an appointment time 72 hours after the last call time, but are not automatically redialed. A supervisor can move them into the APPOINTMENTS queue if redialing is required. This queue is used only when a project uses an autodialer.
TRANSFER_TO_WEB	Records for respondents who were initially called using telephone interviewing but who have agreed to take the interview over the Web.
UNUSABLE	Records that are not usable in this project and will not be dialed again. The CallOutcome field will contain a code that explains why each record has been placed in this queue. This queue is also used for records associated with completed interviews that have been rejected by reviewers.

Because interviews are under the control of interviewers, telephone interviews should not normally time out but if they do, they go into the TIMED_OUT queue. Similarly, sample records for telephone interviews should never go into the STOPPED queue because interviewers should choose call outcomes that place them in another queue. Any telephone interviewing records that go into these queues will not be recalled unless the supervisor moves them into another queue, perhaps with an appropriate appointment time set.