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Contact outcome codes
Contact outcome codes define the outcome for each personal interview, and are used to determine the queues in which used records should be placed (the sample management scripting language refers to contact outcomes as Sample record return codes). Code numbers 1 through 149 are reserved for internal use by the sample management system and are described in the following table. If you want to define your own contact outcome codes, you must use numbers 150 or above.
Interviewers working on personal interviewing projects see a list of possible contact outcomes on their desktop UNICOM Intelligence Interviewer - Offline for Windows application. If the respondent agrees to be interviewed immediately, the interviewer clicks Start, otherwise the interviewer selects a contact outcome from the list. Records for which personal interviews take place are assigned their outcome codes by the interviewing program. For example, after an interviewer modifies the participant information (such as Phone number), the interview will be set to the Edited outcome code.
The following contact outcome codes are defined for personal interviewing projects in DPM’s site-level DefaultCapiSampleRecReturnsCodes property. The codes populate the contact outcome list that displays for interviewers working on personal interviewing projects. The UNICOM Intelligence Interviewer - Offline for Windows Interviewing Options activity allows field managers to modify the list for a particular project.
Return codes
Completed
Value: 1
Queue: COMPLETED
When displayed: Not displayed
Description: Interview complete.
Stopped
Value: 2
Queue: STOPPED
When displayed: Not displayed
Description: Interview stopped.
Failed
Value: 4
Queue: FAILED
When displayed: Not displayed
Description: Error during interviewing.
OverQuota
Value: 5
Queue: UNUSABLE
When displayed: Not displayed
Description: The interview has been terminated because the respondent failed the quota checks.
EarlyComplete
Value: 6
Queue: COMPLETED
When displayed: Not displayed
Description: Interview completed early (that is, before all questions have been asked).
FailedScreener
Value: 7
Queue: UNUSABLE
When displayed: Not displayed
Description: Respondent did not qualify to complete the interview.
Abandoned
Value: 8
Queue: UNUSABLE
When displayed: During interview
Description: Respondent refused to complete interview.
Appointment
Value: 11
Queue: APPOINTMENT
When displayed: Before interview
Description: Respondent made an appointment.
TransferToWeb
Value: 15
Queue: TRANSFER_TO_ WEB
When displayed: Before interview
Description: Flag this record for web interviewing.
Refused
Value: 31
Queue: REFUSED
When displayed: Before interview
Description: Respondents who refuse to start an interviewer.
NotAvailable
Value: 27
Queue: UNUSABLE
When displayed: Before interview
Description: The designated respondent is not available within the project timeline (for example, the respondent may be on vacation).
LanguageBarrier
Value: 32
Queue: UNUSABLE
When displayed: Before interview
Description: Interviewer does not speak respondent’s language. Do not schedule an appointment.
Canceled
Value: 41
Queue: The queue from which the record was selected
When displayed: Before interview
Description: Interviewer clicked the Cancel Contact button.
Edited
Value: 35
Queue: ACTIVE
When displayed: Not displayed
Description: Interviewer edited the participant's information. After being edited the queue should be set back to what it was previous to being edited (such as Canceled).
See also
Sample management facilities