Interviewing: Call Outcomes
The Call Outcomes settings allow you to set the call outcome options.
Interviewers working on an interviewing project are provided with a list of call outcome codes from which they must select the outcome of each call they make. UNICOM Intelligence Interviewer - Server Admin comes with a default list of outcome codes that cover most requirements, so you should never need to build a call outcome list from scratch.
Note For projects that use an autodialer, UNICOM Intelligence Interviewer - Server Admin automatically maps the status codes returned by the autodialer to one of the call outcomes. For information about changing the default mapping of autodialer status codes to call outcomes, see "Changing the default settings" at the end of this topic.
Code
The call outcome code number.
Name
The call outcome name.
Text
The call outcome description. This is the text that the interviewer sees.
Show During Interview
Specify which codes must be available while interviews are in progress; for example, an Abandoned Interview code can be selected if a participant starts an interview but then refuses to complete it.
Show Appointment Page
Specify which codes should prompt the interviewer to arrange a callback appointment with the participant. When interviewers select one of these outcomes they are prompted to enter a callback date and time.
Cancel Code
Specify which code should be used for canceled calls. Canceled calls occur when an interviewer is presented with a number to call manually, but clicks Cancel Contact rather than making the call. This returns the participant record to the Sample Management system with the appropriate code so that the record can be returned to the queue from which it was selected.
Always Hidden
Select which codes are always hidden from interviewers. Typically, these are call outcomes that are chosen automatically by UNICOM Intelligence Interviewer - Server Admin.
See also