Developer Documentation Library > Interviewer - Server > Configuration and customization > Customized Interviewing reports
 
Customized Interviewing reports
The Interviewing activity enables you to run productivity and status reports on interviewing projects.
The following reports are in the Shared\Cati\Reports folder of the File Management root folder (usually [INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\Interviewer Server\FMRoot):
Contact history based
Answer Time Distribution
Frequency table of the time taken by participants to answer contacts
Busy, Wait and Idle Time
Wait and idle times for each interviewer who has worked on the project
Busy, Wait and Idle Time Across Projects
Similar to the Busy, Wait, and Idle Time report, except this report always includes data for both real and test interviews and it cannot specify a time period. See Across project reports for more information.
Contact Outcome Status
Contact outcomes chosen by interviewers
Dialer Statistics
Dialer specific statistics
Interviewer Statistics
Connect times and contact outcomes for each interviewer
Interviewer Statistics Across Phone Projects
Interviewer productivity information for each interviewer and each CATI project; always includes both real and test data. See Across project reports for more information.
Interviewer Statistics Across Personal Projects
Interviewer productivity information for each interviewer and each personal project; always includes both real and test data. See Across project reports for more information.
Silent Call Statistics
Compares the number of “silent calls” with both the number of calls that were answered by participants and the total number of calls made by the autodialer
Sample based
Appointment Distribution
Appointment distribution for the next two days
Appointment Distribution Per Interviewer
Appointment distribution per interviewer for the next two days
Contact Outcome by Segment
Contact outcomes by queue and segment
Segments are a means of categorizing records using groupings of your choice. Reports that use this field nest it within the default field. For example, the Contacts by segment report shows the number of contacts made in each segment and, within that, by queue. Segment is not a mandatory field, and if it is not present the report shows information at the top level only (in this example, by queue only).
Alternative names for the Segment field, in priority order, are Market, Location, Region, or Bucket. If there is no Segment field, the Interviewing activity looks for a field called Market and uses that; if there isn't a Market field it looks for one called Location, and so on.
Whatever its name, the field must have the Can Tabulate option set to True in the Interviewing Options activity.
Contacts by Segment
Number of contacts by queue and segment
Incidence Statistics
Industry standard calculation for incidence that provides interviewer statistics and sample distribution
Overall Disposition Across Phone Projects
Last contact outcome for each participant record, organized by project, and always includes both real and test data for CATI projects. See Across project reports for more information.
Overall Disposition Across Personal Projects
Last contact outcome for each participant record, organized by project, and always includes both real and test data for personal projects. See Across project reports for more information.
Queue Status
Queue status by group with calculations for completes/total attempts, completes/resolved, and resolved/total attempts
Queue Status by Interviewer
Queue status crossed with each interviewer
Queue Status by Time Zone
Queue status crossed with each available time zone
Sample Usage
Number of records in each queue
Sample Usage Across Phone Projects
Number of records in each queue across CATI projects
Sample Usage Across Personal Projects
Number of records in each queue across personal projects
See
How do the standard reports work?
Data used
How do customized interviewing reports work?
Writing and debugging custom interviewing reports in UNICOM Intelligence Professional
Installing interviewing reports in the Interviewing activity
Across project reports
See also
Configuration and customization