Your dialing provider needs to provide a mapping of call outcomes to return codes. It is important to understand the return codes provided with UNICOM Intelligence Interviewer to ensure that the mapping can be done properly. The return codes are described in Call and contact outcome codes. The topic describes the meaning of each return code and the handling as provided by the default sample management script. The sub-topics describe the call outcome to return code mapping for UNICOM Intelligence Dialer. You might find this useful as an example of mapping one dialer’s call outcomes to return codes.