If you choose Interview Project as the Performance object, you have access to the following Web and Telephone interviewing performance counters. If you have more than one instance of Interview Project registered, you might want to monitor each instance separately.

Counters are measured in milliseconds.

The average time to start a Web interview for a specific project.

The time to start a web interview is the time spent creating the first page XML content in the session engine. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to start a Web interview for a specific project.

The average Web interview page-to-page time for a specific web project.

The page-to-page time is the time spent generating the next page's XML content in the session engine. In other words, this time is the session engine processing duration for the post event and it does not include the network transport time; it is only the internal session engine handling time.

The maximum Web interview page-to-page time for a specific project.

The average time to end a Web interview for a specific project.

The time to end a web interview is the time spent creating the last page's XML content in the session engine. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to end a Web interview for a specific project.

The average time to authenticate contact for a specific project.

The time to authenticate a contact is the time spent authenticating a sample in the session engine (according to the authentication fields). The counter value is significant only for web projects that are activated with participant information. The counter is only updated if the authentication is successful. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to authenticate contact for a specific project.

The average time to return contact for a specific project.

The time to return contact is the time spent returning a sample to sample management in the session engine. More precisely, the time is the execution time of the sample management provider's Return method. The counter value is significant only for web projects that are activated with participant information. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to return contact for a specific project.

The number of web interviews currently running for a specific project.

Total number of web interviews started for a specific project.

Total number of web interviews restarted for a specific project.

Counters are measure in milliseconds.

The average time to retrieve the next contact for a specific project when using manual dial and successfully retrieving the sample.

The “time to get next contact – manual dial” is the time spent successfully retrieving a new sample record from sample management in the session engine. The counter value is significant only for telephone projects that are setup for manual dial. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to retrieve the next contact for a specific project when using manual dial and successfully retrieving the sample.

The average time to retrieve the next contact for a specific project when using manual dial and unsuccessfully retrieving the sample.

The “time to get next contact – manual dial fail” is the time spent unsuccessfully retrieving a new sample record from sample management in the session engine. The counter value is significant only for telephone projects that are setup for manual dial. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to retrieve the next contact for a specific project when using manual dial and unsuccessfully retrieving the sample.

The average time to retrieve the next contact for a specific project when using auto dial and successfully connecting to the sample.

The “time to get next contact – auto dial” is the time spent successfully retrieving a new sample record from sample management in the session engine. This counter value is significant only for telephone projects that are setup for auto dial. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to retrieve the next contact for a specific project when using auto dial and successfully connecting to the sample.

The average time to retrieve the next contact for a specific project when using auto dial and unsuccessfully connecting to the sample.

The “time to get next contact – auto dial fail” is the time spent unsuccessfully retrieving a new sample record from sample management in the session engine. This could be due to an error or a dialing timeout for the project being reached. This counter value is significant only for telephone projects that are setup for auto dial. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to retrieve the next contact for a specific project when using auto dial and unsuccessfully connecting to the sample.

The average time to start a telephone interview for a specific project.

The time to start a telephone interview is the time spent creating the first page's XML content and recording the call (if necessary) in the session engine. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to start a telephone interview for a specific project.

The average telephone interview page-to-page time for a specific project.

Similar to the Web Interviewing counter's page-to-page time. The page-to-page time is the time spent generating the next page's XML content in the session engine. In other words, this time is the duration of the session engine processing a post event. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum telephone interview page-to-page time for a specific project.

The average time to end a telephone interview for a specific project.

The time to end a telephone interview is the time spent handling the last post page, plus the time spent handling the interview complete and return sample interviewer event in the session engine.

The maximum time to end a telephone interview for a specific project.

The average time to return a contact for a specific project.

Similar to the Web Interviewing counter's time to return contact. The time to return contact is the time spent returning a sample-to-sample management in the session engine. More precisely, the time is the sample management provider's Return method execution time. The counter value is significant only for web projects that are activated with participant information. The time does not include the network transport time; it is only the internal session engine handling time.

The maximum time to return a contact for a specific project.

The number of telephone interviews currently running for a specific project.

The count is the number of actual interviews. Respondents who are still on the introduction screen are not counted.

Total number of telephone interviews started for a specific project.

Total number of telephone interviews restarted for a specific project.

Number of interviewers for a specific project.

Number of interviewers waiting for a new contact for a specific project.

Number of supervisors who are monitoring for a specific project.