Desktop User Guides > Author > Activating questionnaires > Activate Current Project: Telephone settings > Telephone: Calling Rules settings > Calling Rules: Parameters
 
Calling Rules: Parameters
The Parameters settings allow you to specify the amount of time to wait before re-dialing numbers that are busy, unanswered, or answered by an answering machine.
You set these parameters at the start of the project, and can change them throughout the interviewing period to match the current requirements of the survey. For example, if it is the last day of the survey and you are running low on new participants, you might want to increase the maximum number of times that numbers might be called. You might also want to reduce the elapse times for automatically set appointments so that numbers with callbacks become available for recall more quickly.
Time parameters
The table allows you to define the amount of time to wait before attempting to re-dial samples that meet a specific criteria (no answer, busy, and so on). Enter appropriate values (in minutes) for each call category.
Give preference to the interviewer who arranged the appointment
When selected, the interviewer who arranged the appointment is given preference over other available interviewers (as it applies to scheduling when samples can be retried). If the project uses group/predictive autodialing, the interviewer will not be connected automatically to the participant who has an appointment. Instead, the participant's details are displayed on the interviewer's screen, and the interviewer must then click Start Dialing to dial the participant's phone number.
Before an appointment, by the arranger only: The number of minutes before a scheduled appointment that the interviewer, who arranged the appointment, can retry the sample.
After an appointment, by any interviewer: The number of minutes after a scheduled appointment that any available interviewer can retry the sample.
No preference for appointments
When selected, any available interviewer is allowed to retry the sample, regardless of who arranged the appointment. This is the default setting.
Before an appointment, by any interviewer: The number of minutes before a scheduled appointment that any available interviewer can retry the sample.
Before a recall: The number of minutes before the recall time that a number with an automatic appointment can be called. The default is ten minutes.
Time zones
The time zones in which participants are located. The values that you enter in this field must be the indexes of the time zones in the list of time zones stored in the registry. If more than one time zone is specified, the numbers must be separated by semicolons. If this property is blank, UNICOM Intelligence Interviewer - Server Admin will ignore time zone and calling times when selecting records for interviewers to call.
Time Zone Name
Displayed As
Index Value
Greenwich Standard Time
(GMT) Monrovia, Reykjavik
90
GMT Standard Time
(GMT) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London
85
Morocco Standard Time
(GMT) Casablanca
-2147483571
W. Europe Standard Time
(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
110
Central Europe Standard Time
(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague
95
Romance Standard Time
(GMT+01:00) Brussels, Copenhagen, Madrid, Paris
105
Central European Standard Time
(GMT+01:00) Sarajevo, Skopje, Warsaw, Zagreb
100
W. Central Africa Standard Time
(GMT+01:00) West Central Africa
113
GTB Standard Time
(GMT+02:00) Athens, Bucharest, Istanbul
130
E. Europe Standard Time
(GMT+02:00) Minsk
115
Egypt Standard Time
(GMT+02:00) Cairo
120
Syria Standard Time
(GMT+02:00) Damascus
 
South Africa Standard Time
(GMT+02:00) Harare, Pretoria
140
FLE Standard Time
(GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius
125
Israel Standard Time
(GMT+02:00) Jerusalem
135
Jordan Standard Time
(GMT+02:00) Amman
-2147483582
Middle East Standard Time
(GMT+02:00) Beirut
-2147483583
Namibia Standard Time
(GMT+02:00) Windhoek
-2147483578
Arabic Standard Time
(GMT+03:00) Baghdad
158
Arab Standard Time
(GMT+03:00) Kuwait, Riyadh
150
Russian Standard Time
(GMT+03:00) Moscow, St. Petersburg, Volgograd
145
E. Africa Standard Time
(GMT+03:00) Nairobi
155
Georgian Standard Time
(GMT+03:00) Tbilisi
-2147483577
Iran Standard Time
(GMT+03:30) Tehran
160
Arabian Standard Time
(GMT+04:00) Abu Dhabi, Muscat
165
Caucasus Standard Time
(GMT+04:00) Baku, Tbilisi, Yerevan
170
Azerbaijan Standard Time
(GMT+04:00) Baku
-2147483584
Mauritius Standard Time
(GMT+04:00) Port Louis
-2147483569
Caucasus Standard Time
(GMT+04:00) Yerevan
170
Afghanistan Standard Time
(GMT+04:30) Kabul
175
Paraguay Standard Time
(GMT+05:00) Asuncion
-2147483567
Ekaterinburg Standard Time
(GMT+05:00) Ekaterinburg
180
West Asia Standard Time
(GMT+05:00) Tashkent
185
Pakistan Standard Time
GMT+05:00) Islamabad, Karachi
-2147483570
India Standard Time
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi
190
Nepal Standard Time
(GMT+05:45) Kathmandu
193
N. Central Asia Standard Time
(GMT+06:00) Novosibirsk
201
Central Asia Standard Time
(GMT+06:00) Astana
195
Bangladesh Standard Time
(GMT+06:00) Dhaka
-2147483565
Sri Lanka Standard Time
(GMT+06:00) Sri Jayawardenepura
200
Myanmar Standard Time
(GMT+06:30) Yangon (Rangoon)
203
SE Asia Standard Time
(GMT+07:00) Bangkok, Hanoi, Jakarta
205
North Asia Standard Time
(GMT+07:00) Krasnoyarsk
207
China Standard Time
(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi
210
North Asia East Standard Time
(GMT+08:00) Irkutsk
227
Singapore Standard Time
(GMT+08:00) Kuala Lumpur, Singapore
215
W. Australia Standard Time
(GMT+08:00) Perth
225
Taipei Standard Time
(GMT+08:00) Taipei
220
Ulaanbaatar Standard Time
(GMT+08:00) Ulaanbaatar
-2147483563
Tokyo Standard Time
(GMT+09:00) Osaka, Sapporo, Tokyo
235
Korea Standard Time
(GMT+09:00) Seoul
230
Yakutsk Standard Time
(GMT+09:00) Yakutsk
240
Cen. Australia Standard Time
(GMT+09:30) Adelaide
250
AUS Central Standard Time
(GMT+09:30) Darwin
245
E. Australia Standard Time
(GMT+10:00) Brisbane
260
AUS Eastern Standard Time
(GMT+10:00) Canberra, Melbourne, Sydney
255
West Pacific Standard Time
(GMT+10:00) Guam, Port Moresby
275
Tasmania Standard Time
(GMT+10:00) Hobart
265
Vladivostok Standard Time
(GMT+10:00) Vladivostok
270
Central Pacific Standard Time
(GMT+11:00) Solomon Is., New Caledonia
280
Magadan Standard Time
(GMT+12:00) Magadan​
-2147483735
New Zealand Standard Time
(GMT+12:00) Auckland, Wellington
290
Fiji Standard Time
(GMT+12:00) Fiji
285
Kamchatka Standard Time
(GMT+12:00) Petropavlovsk-Kamchatsky - Old
-2147483566
Tonga Standard Time
(GMT+13:00) Nuku'alofa
300
Azores Standard Time
(GMT-01:00) Azores
80
Cape Verde Standard Time
(GMT-01:00) Cape Verde Is.
83
Mid-Atlantic Standard Time
(GMT-02:00) Mid-Atlantic
75
Argentina Standard Time
(GMT-03:00) Buenos Aires
-2147483572
E. South America Standard Time
(GMT-03:00) Brasilia
65
SA Eastern Standard Time
(GMT-03:00) Cayenne, Fortaleza
70
Greenland Standard Time
(GMT-03:00) Greenland
73
Montevideo Standard Time
(GMT-03:00) Montevideo
-2147483575
Newfoundland Standard Time
(GMT-03:30) Newfoundland
60
Atlantic Standard Time
(GMT-04:00) Atlantic Time (Canada)
50
Central Brazilian Standard Time
(GMT-04:00) Cuiaba
-2147483576
SA Western Standard Time
(GMT-04:00) Georgetown, La Paz, Manaus, San Juan
55
Pacific SA Standard Time
(GMT-04:00) Santiago
56
Venezuela Standard Time
(GMT-04:30) Caracas
-2147483573
SA Pacific Standard Time
(GMT-05:00) Bogota, Lima, Quito
45
Eastern Standard Time
(GMT-05:00) Eastern Time (US, Canada)
35
US Eastern Standard Time
(GMT-05:00) Indiana (East)
40
Central America Standard Time
(GMT-06:00) Central America
33
Central Standard Time
(GMT-06:00) Central Time (US, Canada)
20
Central Standard Time (Mexico)
(GMT-06:00) Guadalajara, Mexico City, Monterrey
-2147483581
Canada Central Standard Time
(GMT-06:00) Saskatchewan
25
US Mountain Standard Time
(GMT-07:00) Arizona
15
Mountain Standard Time
(GMT-07:00) Mountain Time (US, Canada)
10
Mountain Standard Time (Mexico)
(GMT-07:00) Chihuahua, La Paz, Mazatlan
-2147483580
Pacific Standard Time
(GMT-08:00) Pacific Time (US, Canada)
4
Pacific Standard Time (Mexico)
(GMT-08:00) Baja California
-2147483579
Alaskan Standard Time
(GMT-09:00) Alaska
3
Hawaiian Standard Time
(GMT-10:00) Hawaii
2
Samoa Standard Time
(GMT-11:00) Samoa
1
Dateline Standard Time
(GMT-12:00) International Date Line West
0
Filter interviewers based on their qualifications
When selected, calls are assigned to interviewers based on interviewer qualifications. For example, if the participant’s native language is Spanish, then assign the call to a Spanish speaking interviewer.
See also
Telephone: Calling Rules settings