Desktop User Guides > Author > Troubleshooting UNICOM Intelligence Author > Troubleshooting
A security alert, stating that a firewall has blocked some features of the program, is displayed when I try to preview or print a question or interview. What should I do?
This message occurs because UNICOM Intelligence Author creates a website on your computer to display the preview, and your firewall has blocked the attempt to access this website. Choose the Unblock option to allow access and display the preview. If you are in doubt about whether changing security settings is permitted by your organization, please contact your system administrator.
I have made a change to a style template, but the change is not showing up in my questionnaire file. Why is this?
When you attach a style template or an image file to a questionnaire file, UNICOM Intelligence Author automatically saves a copy of the template file and any subsidiary files or folders that it uses to a subfolder beneath the one where you saved the questionnaire file. The questionnaire uses the files in this subfolder, and not the original files. Therefore, if you update a template file after attaching it to a questionnaire file, you need to copy the update into the subfolder. For more information, see Using style templates for questionnaires.
Why do I receive a message that says required variables are missing and reactivation is required when I attempt to open an MDD in UNICOM Intelligence Interviewer 7.0.1?
UNICOM Intelligence Interviewer - Offline for Windows supports new system variables in the 7.0.1 release. If an MDD file does not include these system variables, reactivation to UNICOM Intelligence Interviewer 7.0.1 is required. For more information, see Activating questionnaires.
Why do I receive an error message when previewing an interview in Data Entry mode?
The Data Entry mode only supports surveys where the questions are all contained within the survey routing. In cases where scripts contain questions that are not found in the routing, an error is presented and the interview preview ends.
Why are question names in an MDD file, created with the UNICOM Intelligence Interviewer - Server Admin Build activity, not the same between the Routings pane and the Questions pane?
The Build activity does not synchronize the metadata information with the routing item information when creating MDD files. When MDD files created with the Build activity are opened in UNICOM Intelligence Author, the Questions pane displays the questions names as they were defined in the Build activity and the Routings pane displays the routing item names for each question (instead of the question names). In order to make the question names identical between the Routings and Questions panes you must manually change the question names on the Routing pane to match the question names on the Questions pane.
Why is HTML code automatically stripped on response texts within the Advanced Text Editor?
This is the result of a limitation in the internal 3rd party text editor. The text editor supports a limited subset of HTML editing functions and does not retain any attributes that it does not support.
Why are the keyboard shortcuts not working in when the application is run in a Citrix environment?
In a Citrix environment, the keyboard shortcuts that are defined for the application might conflict with the Citrix keyboard shortcuts. You can resolve the conflict by changing the Citrix keyboard shortcuts. For more information, see the Citrix Knowledge Center article: “How to Enable or Disable Hotkeys within an ICA file (including Template.ica)”:
I receive an error when attempting to open the application from UNICOM Intelligence Interviewer - Server Admin. Why is this?
The application cannot access the web-service when the web browser’s Bypass proxy server for local addresses option is not selected. Selecting the Bypass proxy server for local addresses option resolves the issue. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > Lan settings > Bypass proxy server for local addresses. For more information, see:
How do I edit the HDATA properties in an MDD file?
To edit the HDATA properties in an MDD file, you must enable the Custom Properties view: click View > Advanced > Custom Properties. The Custom Properties tab displays next to the Members tab. After custom properties are enabled, you can update the Layout template in the Routings view, and update the template and template location in the Questions view.
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Troubleshooting UNICOM Intelligence Author