Calling Rules: Call Times

Use the Call Times settings to specify the project’s valid participant call times and day parts. Day parts ensure that records are called at specific times of the day, to increase the chance of reaching participants.

If you have an existing project that uses pre-version 5.6 sample management scripts, you can set up day parts but they are not recognized. The use of day parts requires version 5.6 or higher sample management scripts.

▪Start (hh:mm). The earliest time at which participants can be called on weekdays.

▪End (hh:mm). The latest time at which participants can be called on weekdays.

▪Start (hh:mm). The earliest time at which participants can be called on weekends.

▪End (hh:mm). The latest time at which participants can be called on weekends.

By default, a weekend runs from 00:01 on Saturday to midnight on Sunday. The Sample Management script handles situations where the project has participants in time zones with different definitions of weekdays and weekends.

When selected, the time parameters defined in the Valid participant call times section are used.

The maximum number of times that a record can be called. The default is 3. If an Appointment is made, then an additional “Maximum tries” tries can be made to connect the appointment.

When selected, you can use an existing day parts template that defines valid participant call times.

The table lists all day parts that are currently defined for the project. You can add new day parts.

Setting	Description
Day Part	The day part name
Tries	The maximum number of times that a record can be called
Start Time	The earliest time at which participants can be called
End Time	The latest time at which participants can be called
Value	The days of the week on which to contact participants

Templates are stored in the Distributed Property Management (DPM). For more information, see Distributed Property Management (DPM).

Save the settings that are in the Day Parts table as a template in DPM.