Calling Rules: Appointments
You can specify a project expiry date and create appointment schedules.
Use an appointment schedule to specify the interviewer shifts and holidays, ensuring that appointments can be made when interviewers are working. There can be multiple appointment schedules for a distributed site.
Appointment schedules might differ between projects. For example, interviewers might be scheduled to call business projects during the day and consumer projects in the evening.
Project Expiry (UTC Time)
Specify when a project expires.
▪Time: Enter a date, in the format mm/dd/yyyy, and time, in the 24-hour format hh:mm (for example 17:00 for 5:00 PM).
Appointment Schedule
You can clear the existing sub-schedules, load schedule templates, and save schedule templates.
Selected template
The name of the current appointment schedule template. When a template is not loaded, not using template displays.
Sub-schedules
Lists available sub-schedules.
Creating a new sub-schedule
Enter a name in the Sub-schedule field.
Removing an existing sub-schedule
Right-click the cell to the left of the sub-schedule name, and then click Remove.
Regular shifts in sub-schedule
The table lists all shifts defined for the selected sub-schedule.
Creating new shifts for a sub-schedule
1 Select a sub-schedule from the Sub-schedule list. If no sub-schedules exist, you must either create a new sub-schedule or load an appointment schedule template.
2 Enter the shift information in the table.
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Setting
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Description
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Days
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The days of the week to contact participants
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Start Time
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The earliest time at which participants can be called
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End Time
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The latest time at which participants can be called
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Date overrides
The table lists all date override shifts that are defined for the selected sub-schedule. Use date overrides to specify specific dates and/or times where appointments are not allowed, as well as define specific dates and times that override the shifts defined in the Regular Shifts table.
Creating new date overrides for a sub-schedule
Select a sub-schedule from the Sub-schedule list. If no sub-schedules exist, you must either create a new sub-schedule or load an appointment schedule template.
Enter the date override information in the table.
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Setting
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Description
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Type
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The menu provides the following options:
▪No appointment. Select this option when you want to define specific dates and times where no appointments are allowed
▪Date override. Select this option when you want to define specific dates and times that override the shifts defined in the Regular Shifts table.
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Date
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The menu enables you to select specific no appointment or date override dates.
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Start Time
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When No appointment is selected, the starting time at which participants can not be called.
When Date override is selected, the earliest time at which participants can be called.
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End Time
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When No appointment is selected, the end time at which participants can not be called.
When Date override is selected, the latest time at which participants can be called. Enter the latest call time.
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Menu commands
Clear Schedule
Clears any currently defined sub-schedules.
Load Template
Loads an existing appointment schedule template.
Templates are stored in the Distributed Property Management (DPM). For more information, see
Distributed Property Management (DPM)“Distributed Property Management (DPM)” in the
UNICOM Intelligence Developer Documentation Library.
Save As
Save the schedule settings as a template in DPM.
See also