Interview Services options
Use the Configure Interview Services dialog to configure external web services that can be used in the routing script. The default IBM SPSS Collaboration and Deployment Services service type provides advanced real-time scoring and text analytics capabilities and can greatly improve respondent interactions. Some examples of how these services can be used are:
▪Allow for a more natural and engaging use of text responses, basing survey logic on concepts and sentiment captured in open-ended questions.
▪During the survey, automatically ask follow-up questions as a result of scoring against existing attitudinal and transactional data.
▪Based on scoring results, ask the most respondent-pertinent questions. Asking the right questions, instead of all the questions, is increasingly important as survey response rates continue to fall.
▪Centralize complex routing logic in models stored in IBM SPSS Collaboration and Deployment Services (segmentation, for example).
You can also configure custom services to further take advantage of third-party web services. External services must first be configured by using the authoring application's Interview Services Options feature For more information, see
Interview Services options.
To open the Configure Interview Services dialog
Click Tools > Interview Services Options, or press Alt+T, I.
You can create, change, and delete services.
Properties
Service list
Existing service configurations.
Service name
The selected service name. When creating a new service, you must provide a name in this field. You can also change an existing service name.
Service type
When creating a new service, you must select an appropriate service type from the list. You can also change the service type for an existing service. You can define other service types by selecting the Custom service type. The settings for custom service types are stored in:
▪this file: C:\Users\[User Folder]\AppData\Roaming\IBM\SPSS\DataCollection\7\Author\Interview\ServicesOptions.xml
▪the Windows registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\InterviewServices\
These are the default service types:
▪CaDSClient: An IBM SPSS Collaboration and Deployment Services server configuration. The IBM SPSS Collaboration and Deployment Services web services provide advanced real-time scoring and text analytics capabilities and can greatly improve respondent interactions.
▪SalesforceClient: A Saleforce.com web server configuration. The service is a COM-callable proxy for the Salesforce.com web service.
▪DBConnectionClient: A database connection web server configuration. DBConnectionClient provides support for defining and configuring external web services that can be used in the routing script. The service allows ADO database connections to be shared between multiple running interviews. This helps improve performance and scalability for interview scripts, that use direct database access, by eliminating the need for each script to individually connect to a database.
▪Custom: Indicates a custom service configuration. After creation, all custom configurations will display in the Service type list. When this option is selected, you must enter the Prog ID field information.
Properties
The server properties for the selected service type. When Custom is selected as the Service Type, you must manually enter the appropriate server properties. Click Test to test the connection to the server.
Has test service
Indicates whether the selected service type utilizes a test server. The test service configuration settings are applied when a survey is in test mode (IOM.Info.IsTest = true). All surveys use the regular Properties when test services are not configured. By default, this setting is not selected.
Properties on test server
The test server properties for the selected service type. When Custom is selected as the Service Type and Has test service is enabled, you must enter the test server properties. Click Test to test the connection to the test server.
See also