Case List filter
The Case List filter provides various filter functions. You can define custom filters, select the preset filter, or update the preset filter. To open the Case List filter panel, click View > Case List Filter, click the Filter button on the Case List toolbar, or press Ctrl+F.
Preset filter
These preset filters are available when working with a project that includes participants.
▪Fresh: Filters records with a Queue column value of “Fresh”.
▪Complete: Filters records with a Queue column value of “Complete”.
Filter panel
You can add or remove filter items on Case List filter. Filters can be applied to the Case List or saved for later use.
See