|
Dialer result code
|
Description
|
Maps to Sample Management Call Outcome
|
|---|---|---|
|
Announcement
|
Recorded announcement detected
|
PossibleWrongNumber
|
|
AnsweringMachine
|
Answering machine detected
|
AnsweringMachine
|
|
BadNumber
|
Unallocated number
|
WrongNumber
|
|
Busy
|
Busy number
|
Busy
|
|
Changed
|
The number has changed. Not used very often (0.03% of random digit dial calls in North America; used in Europe mainly for businesses).
|
PossibleWrongNumber
|
|
Congested
|
Network congestion prevented the call from being dialed. This is often regional (during an emergency, for example) so numbers in other regions might still go through.
|
NetworkBusy
|
|
Connected
|
The dialer has obtained a connection
|
There is no default mapping because the call and the sample record are passed to the interviewer. The final call outcome is set when the interviewer returns the record to sample management at the end of the call.
|
|
DialerError
|
The call failed due to an internal dialer error. Dialer errors might be transient but result in silent (nuisance) calls.
|
DialerFailed
|
|
FastBusy
|
In-band fast busy (reorder) tone. This is supposed to be for network congestion but is used by some North American legacy switches to indicate unallocated number.
|
FastBusy
|
|
FaxModem
|
The number is a fax or modem
|
Fax
|
|
Incomplete
|
Incomplete number (the call never rang)
|
PossibleWrongNumber
|
|
LocalHangup
|
Call hung up locally by the dialer
|
If the call is hung up after connection, the call and the sample record are passed to the interviewer, who will then select an appropriate call outcome from the list.
|
|
NoAnswer
|
Call not answered within the no-answer time-out period
|
NoAnswer
|
|
NoAudio
|
Call was disconnected because no audio was detected
|
PossibleWrongNumber
|
|
NoDSPs
|
No DSPs were available
|
DialerBusy
|
|
NoExtAvailable
|
A group call was dialed but no extension was available to accept the call. This is a nuisance call.
|
Silent
|
|
None
|
This call outcome should never be returned for connected calls
|
Failed
|
|
NoResources
|
The dialer has insufficient resources available to make the call
|
DialerBusy
|
|
NoTrunks
|
No trunks were available to make the call. Dialer congestion prevented call from being dialed
|
DialerBusy
|
|
OnHook
|
The extension is on-hook. This is a nuisance call.
|
Silent
|
|
OutOfOrder
|
Number out of order
|
WrongNumber
|
|
Rejected
|
Rejected call. This might be a mobile phone set to “Do not ring”, or a home phone that requires the caller to identify before it will ring.
|
Rejected
|
|
RemoteHangup
|
Call hung up by the respondent
|
If the call is hung up after connection, the call and the sample record are passed to the interviewer, who will then select an appropriate call outcome from the list.
|
|
Transferred
|
Call transferred to another extension or group
|
No default mapping
|
|
TriTone
|
Special information tone detected
|
PossibleWrongNumber
|
|
Unknown
|
The network cleared the call, but did not indicate why
|
Unknown
|