Contact outcome codes
Contact outcome codes define the outcome for each personal interview, and are used to determine the queues in which used records should be placed (the sample management scripting language refers to contact outcomes as Sample record return codes). Code numbers 1 through 149 are reserved for internal use by the sample management system and are described in the following table. If you want to define your own contact outcome codes, you must use numbers 150 or above.
Interviewers working on personal interviewing projects see a list of possible contact outcomes on their desktop UNICOM Intelligence Interviewer - Offline for Windows application. If the respondent agrees to be interviewed immediately, the interviewer clicks Start, otherwise the interviewer selects a contact outcome from the list. Records for which personal interviews take place are assigned their outcome codes by the interviewing program. For example, after an interviewer modifies the participant information (such as Phone number), the interview will be set to the Edited outcome code.
The following contact outcome codes are defined for personal interviewing projects in DPM’s site-level DefaultCapiSampleRecReturnsCodes property. The codes populate the contact outcome list that displays for interviewers working on personal interviewing projects. The UNICOM Intelligence Interviewer - Offline for Windows Interviewing Options activity allows field managers to modify the list for a particular project.
Return codes
Completed
Interview complete.
Value: 1
Queue: COMPLETED
When displayed: Not displayed
Stopped
Interview stopped.
Value: 2
Queue: STOPPED
When displayed: Not displayed
Failed
Error during interviewing.
Value: 4
Queue: FAILED
When displayed: Not displayed
OverQuota
The interview has been terminated because the respondent failed the quota checks.
Value: 5
Queue: UNUSABLE
When displayed: Not displayed
EarlyComplete
Interview completed early (that is, before all questions have been asked).
Value: 6
Queue: COMPLETED
When displayed: Not displayed
FailedScreener
Respondent did not qualify to complete the interview.
Value: 7
Queue: UNUSABLE
When displayed: Not displayed
Abandoned
Respondent refused to complete interview.
Value: 8
Queue: UNUSABLE
When displayed: During interview
Appointment
Respondent made an appointment.
Value: 11
Queue: APPOINTMENT
When displayed: Before interview
TransferToWeb
Flag this record for web interviewing.
Value: 15
Queue: TRANSFER_TO_ WEB
When displayed: Before interview
Refused
Respondents who refuse to start an interviewer.
Value: 31
Queue: REFUSED
When displayed: Before interview
NotAvailable
The designated respondent is not available within the project timeline (for example, they are on vacation).
Value: 27
Queue: UNUSABLE
When displayed: Before interview
LanguageBarrier
Interviewer does not speak respondent’s language. Do not schedule an appointment.
Value: 32
Queue: UNUSABLE
When displayed: Before interview
Canceled
Interviewer clicked the Cancel Contact button.
Value: 41
Queue: The queue from which the record was selected
When displayed: Before interview
Edited
Interviewer edited the participant's information. After being edited the queue should be set back to what it was previous to being edited (such as Canceled).
Value: 35
Queue: ACTIVE
When displayed: Not displayed
See also