Installation Guides > Installing Data Model > Supported upgrade paths > Troubleshooting
 
Troubleshooting
Microsoft .NET Framework errors
Errors might occur if you install older versions of Microsoft .NET Framework on computers that have newer versions of the Framework installed. Errors might also occur when the .NET 3.0 WCF HTTP Activation feature is enabled.
For more information, see the Microsoft support article:
http://support.microsoft.com/kb/2015129
Running a logged installation
If you have problems during installation you cannot resolve, your Technical Support representative might request that you run a logged installation, and then send them the log file. You should not need to do this under normal circumstances.
To run a logged installation
1 At a command prompt, type the following:
UNICOMIntelligenceDesktop.exe /s /v"/qn /l*v \"logfile_path_and_name" installdir=\"C:\MyInstallFolder\" addlocal=All"
For example, the following command creates a file called mylog.txt in the C:\temp folder:
UNICOMIntelligenceDesktop.exe /s /v"/qn /l*v \"C:\Temp\mylog.txt\" installdir=\"C:\MyInstallFolder\" addlocal=All"
2 Follow the instructions for installing the application, but omit the first step. For more information, see Installing UNICOM Intelligence Data Model.
See also
Installing UNICOM Intelligence Data Model