Server User Guides > Interviewer - Server Admin > Interview Services options
 
Interview Services options
Use the Configure Interview Services dialog to configure external web services that can be used in the routing script. The default IBM SPSS Collaboration and Deployment Services service type provides advanced real-time scoring and text analytics capabilities and can greatly improve respondent interactions. Some examples of how these services can be used are:
allow for a more natural and engaging use of text responses, basing survey logic on concepts and sentiment captured in open-ended questions
during the survey, automatically ask follow-up questions as a result of scoring against existing attitudinal and transactional data
based on scoring results, ask the most respondent-pertinent questions. Asking the right questions, instead of all the questions, is increasingly important as survey response rates continue to fall
centralize complex routing logic in models stored in IBM SPSS Collaboration and Deployment Services (segmentation, for example).
You can also configure custom services to further take advantage of third-party web services.
See
Configure Interview Services dialog
Managing services