Translating call outcomes codes

These instructions assume you have access to the Translation Utility.

To provide translated call outcomes codes in the Phone Participants interface, do this:

1 Log into UNICOM Intelligence Interviewer Server - Admin, and then select a project from the project list.

2 Click Files and download the catiCallOutcomes_<Project Name>.mdd file (the file should be checked into a shared location).

3 Open the catiCallOutcomes_<Project Name>.mdd file in Translation Utility and display the Analysis context.

4 From the Translation Utility menu, select Tools > Add / Remove Languages.

5 Add the translated text in the appropriate language column.

6 Save the catiCallOutcomes_<Project Name>.mdd file.

7 Back in the UNICOM Intelligence Interviewer Server - Admin Files activity, upload the catiCallOutcomes_<Project Name>.mdd file you just saved. Make sure you select No when asked to rename the file, and select Check In.

8 Login as an interviewer who has access to the updated project and ensure the Options > Preferences are set to the newly added language.

9 Test within the Phone Participants activity. The newly added call outcome translations should display as expected.

To set up alternative languages for the catiCallOutcomes_<Project Name>.mdd file, do this:

1 Log into UNICOM Intelligence Interviewer Server - Admin, and then select a project from the project list.

2 Click Files and download the catiCallOutcomes_<Project Name>.mdd file (the file should be saved to a shared location).

3 Open the catiCallOutcomes_<Project Name>.mdd file in the UNICOM Intelligence Label Manager utility.

4 Click Add to add a language, select the language from the list, select an alternate language from the list, and then click Add. Click OK to close the Add Language dialog.

5 Use Files > Save or Files > Save As to save the updated .mdd file.

6 In the UNICOM Intelligence Interviewer Server - Admin Files activity, upload the new catiCallOutcomes_<Project Name>.mdd file. Select No when asked to rename the file, and select Check I.

7 Login to UNICOM Intelligence Interviewer Server - Admin as an interviewer who has access to the updated project and ensure the UNICOM Intelligence Interviewer Server - Admin Options > Preferences are set to the newly added language.

▪If the catiCallOutcomes_<Project Name>.mdd file is updated during active Phone data collection, interviewers must exit and reenter the Phone Participants activity before the translated call outcomes display.

▪To update the default .mdd for all new projects, update the catiCallOutcomes_default.mdd file (in FMRoot\Shared\Cati) on the primary application server.