Server User Guides > Interviewer - Server > UNICOM Intelligence Interviewer activities in UNICOM Intelligence Interviewer Server - Admin > Interviewer Monitoring > Columns in the Real Time Display
 
Columns in the Real Time Display
The following list describes the columns that can appear in the Interviewers Real Time display (see Interviewers Real Time display). By default, not all of these columns are displayed, but they can be added. For more information, see Customizing the Real Time Display.
Abandoned
The number of times the interviewer has selected the “Abandoned” call outcome since last opening the Phone Participants activity.
Access Number
The telephone number of the remote interviewer. The value is blank for local interviewers.
Busy Rate
The percentage of the Session Time that the interviewer has spent conducting interviews.
Completed
The number of interviews completed since the interviewer last opened the Phone Participants activity.
Contacts Since Last Survey
The number of participant records retrieved by the interviewer from the sample management system since the end of the previous interview.
Idle Time
The time elapsed since the interviewer last submitted a page, either by retrieving the next contact or pressing Next for an interview.
Interviewer ID
The interviewer’s UNICOM Intelligence user name.
Interview Time
The time since the current interview was started. If the interview has been restarted, the time shown is that since the restart.
Is Monitored
Whether the interview is monitored.
Is Review
Whether the interview is reviewed.
Last Call Outcome
The outcome of the last call completed by the interviewer; for example, “Refused” or “Completed”.
Monitoring Allowed
Whether the participant has given his or her consent to be monitored.
Off Hook
Whether the interviewer’s telephone is off hook. This information is shown only if the interviewer is using an autodialer to make calls.
Phone
The extension number used at the telephone interviewer station. This information is shown only if the interviewer is using an autodialer to make calls.
Position
The position name for the telephone interviewer station. This information is shown only if the interviewer is using an autodialer to make calls. Positions prefixed with an “R” indicate a remote interviewer.
Project ID
The UNICOM Intelligence project name.
Project Name
The UNICOM Intelligence project name.
Project Type
The value is always UNICOM Intelligence.
Qualification.Language
The interviewer qualification language.
Qualification.HandleQueue
The interviewer qualification queue.
Question ID
The name of the current question.
Question Time
The time spent by the interviewer on the current question.
Questions Remaining
The number of questions that are left in the interview. This is calculated as: IOM.Info.EstimatedPages – IOM.Info.EstimatedProgress.
Refused
The number of times the interviewer has selected the “Refused” call outcome since last opening the Phone Participants activity.
Respondent ID
The Id field for the participant record that the interviewer is using.
Session Time
The time since the interviewer last opened the Phone Participants activity.
State
An icon indicates whether the interviewer’s status is Idle, Waiting, Connected, or Disconnected. If you are using a dialer that supports call transfer, the status can also be Transfer Pending.
Status
The interviewer status icon that allows supervisors to easily see when interviewers change their status messages. The “Situation normal” status is not displayed in the table, so that they can focus on the higher priority messages. The highest level status is displayed as the header for the column.
For information about the default status messages and how to change them, see Status.
Status Text
Displays the text of the interviewer status message.
Transfer Requested By
The login for the interviewer requesting the transfer.
Transfer Timeout
The time remaining until the transfer times out. When the transfer times out, the interviewer can cancel the transfer, retry the transfer, or choose a different target interviewer for the transfer.
Try Count
The number of interviews completed plus the number of times that the interviewer selected a call outcome since last opening the Phone Participants activity. This figure does not include participant records that the interviewer returned to the Sample Management system by clicking the Cancel Contact button.
Wait Time
For an interviewer waiting to be connected to a participant, the time since the interviewer clicked the Start Dialing button. This information is shown only if the interviewer is using an autodialer to make calls.
See also
Interviewer Monitoring