If the UNICOM Intelligence Interviewer projects that you have access to use an autodialer, you can monitor the percentage of silent calls that are occurring for each project. Silent calls can occur when an autodialer generates more calls than there are interviewers available to handle the calls. For any of the listed projects, you can also reset the silent calls figure to zero.

You use the Dialers tab to monitor the autodialer activity for each project. The columns shown in the Dialing Activity display on the Dialers tab are described in the following table.

The name of the UNICOM Intelligence Interviewer project.

The name of the autodialer being used by this dialing group.

The ID number of the dialing group. A dialing group is shown only if the project is using an autodialer in predictive or group mode. If the project uses interviewer qualifications, there will be a separate dialing group for each collection of interviewers with the same qualifications.

The URL of the interview session engine being used by this dialing group.

The number of interviewers who are using an autodialer.

The number of interviewers who are using an autodialer and are waiting to be connected to a participant. This figure is shown only if the project is using the autodialer in predictive or group mode.

The percentage of silent calls that are occurring. This figure is shown only if the project is using an autodialer in predictive or group mode. The figure is an average of the silent call percentage figures for all of the interview session engines being used by this project. Each engine’s silent call percentage figure is based on the period since the engine was last restarted or the percentage figure was last reset.

The current dialing mode being used by the autodialer. The possible values are Predictive, Not predictive, and Extension. For more information about the difference between predictive, not predictive (group), and extension dialing, see How autodialing works.

You can change the Dialing Activity display to show or hide the dialing groups associated with each UNICOM Intelligence Interviewer project. If dialing groups are hidden, the Dialer, Group, and Engine columns will not appear in the Dialing Activity display.

For information about the other settings in the Real Time Display Setting dialog, see Customizing the Real Time Display.

To set a project’s silent calls figure to zero, open the Interviewing Options activity for the project and click the Reset Statistics button on the Dialer Settings tab. For more information, see Dialer settings.