Run this command only if the Management Console Support Assistant cannot connect to yourIBM IBM InfoSphere CDC datastore because it is not running or it will not run. For more information on the Support Assistant, see Management Console - Administration Guide.
When requested by solidDB® Support, use this command to collect IBM InfoSphere CDC environment information in a generated .zip file that is used to diagnose and troubleshoot your support issue.
Once the command has completed collecting information and generating the .zip file, the output will display the full path and name of the .zip file. If you run this command multiple times, the generated .zip files are numbered randomly. Note that you are responsible for deleting the generated .zip files when they are no longer required.
Specifies the name of the IBM InfoSphere CDC instance. Alternatively, you can specify the TSINSTANCE environment variable in place of this value.
-t <"yyyy-MM-dd hh:mm:ss to yyyy-MM-dd hh:mm:ss">
Specifies the date and time range (relative to the time zone of the operating system where you issue this command) used by IBM InfoSphere CDC to retrieve environment information.
As a best practice, specify a date and time range that only captures the time period when you experienced problems. This allows for easier problem diagnosis and reduces the size of the files retrieved.
-L <locale>
The name of the locale used for the IBM InfoSphere CDC instance. The default is the locale of the machine where IBM InfoSphere CDC is installed.
Result
This command returns a value of 0 if the command was successful and a non-zero value if the command fails.
Examples
dmsupportinfo -I PRODUCTION -t "2009-12-03 08:00:00 to 2009-12-03 12:00:00"
Retrieves support information for the Production instance from 8:00 AM to 12:00 PM on December 3, 2009. This is the time range when you experienced support issues with this instance of IBM InfoSphere CDC.