According to the Business Rules Group, a Business Policy is a statement (or set of statements) whose purpose is to guide the enterprise. Business Policies provide the basis for Business Rules.
Compared to a Business Rule, a Business Policy is less structured and is more general. It is not focused on a single aspect of guidance. A Business Policy is formulated by a person or group in the organization that is authorized to manage, control, or regulate the enterprise.
Example business policies
•Always attempt to satisfy a customer.
•Rewards Program must be attractive to customers.
Business Policies on diagrams
You can visually model Business Policies on Enterprise Direction diagrams, which support the Business Motivation Model (BMM). A Business Policy guides Strategies and supports the achievement of Business Goals. These relationships are formed through respective matrices. See the topics in the online help for details.