In the Products and Services definition, you can detail information about the products or services offered by the business. This represents part of the “what” of the Zachman Framework.
The aim of this definition is to enter bullet-point observations about your products and services that help you get a better understanding of your business.
Characteristics
Enter in key characteristics of the product or service that distinguish it from another and identify unique needs. For example, product maturity, features, profitability, etc.
Critical issues
Enter critical issues of the product or service, such as rate of product innovation, underlying technology, or increase in number of varieties.
Category
Enter the categories that the product or service belongs to. See also Categories.