The Interviewing activity enables you to run productivity and status reports on interviewing projects.

The following reports are in the Shared\Cati\Reports folder of the File Management root folder (usually [INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\Interviewer Server\FMRoot):

Frequency table of the time taken by participants to answer contacts

Wait and idle times for each interviewer who has worked on the project

Similar to the Busy, Wait, and Idle Time report, except this report always includes data for both real and test interviews and it cannot specify a time period. See Across project reports for more information.

Contact outcomes chosen by interviewers

Dialer specific statistics

Connect times and contact outcomes for each interviewer

Interviewer productivity information for each interviewer and each CATI project; always includes both real and test data. See Across project reports for more information.

Interviewer productivity information for each interviewer and each personal project; always includes both real and test data. See Across project reports for more information.

Compares the number of “silent calls” with both the number of calls that were answered by participants and the total number of calls made by the autodialer

Appointment distribution for the next two days

Appointment distribution per interviewer for the next two days

Contact outcomes by queue and segment

Segments are a means of categorizing records using groupings of your choice. Reports that use this field nest it within the default field. For example, the Contacts by segment report shows the number of contacts made in each segment and, within that, by queue. Segment is not a mandatory field, and if it is not present the report shows information at the top level only (in this example, by queue only).

Alternative names for the Segment field, in priority order, are Market, Location, Region, or Bucket. If there is no Segment field, the Interviewing activity looks for a field called Market and uses that; if there isn't a Market field it looks for one called Location, and so on.

Whatever its name, the field must have the Can Tabulate option set to True in the Interviewing Options activity.

Number of contacts by queue and segment

Industry standard calculation for incidence that provides interviewer statistics and sample distribution

Last contact outcome for each participant record, organized by project, and always includes both real and test data for CATI projects. See Across project reports for more information.

Last contact outcome for each participant record, organized by project, and always includes both real and test data for personal projects. See Across project reports for more information.

Queue status by group with calculations for completes/total attempts, completes/resolved, and resolved/total attempts

Queue status crossed with each interviewer

Queue status crossed with each available time zone

Number of records in each queue

Number of records in each queue across CATI projects

Number of records in each queue across personal projects