Interviewer - Server > Architecture > Interview Service tier > Dialer Interface component > Predictive dialing algorithms
 
Predictive dialing algorithms
The purpose of a predictive dialing algorithms is to maximize the number of calls taken by interviewers while minimizing the wait time between calls and avoiding silent (nuisance) calls. In order to achieve this, predictive dialing algorithms dial more numbers than there are waiting interviewers, on the assumption that not all calls will result in connections. This process of dialing more numbers than required is called over-dialing.
See
Predict1PI algorithm
Predict1 and Predict2 algorithms
See also
Dialer Interface component