Interview Services options

You can use the Configure Interview Services dialog to configure external web services that can be used in the routing script. The default IBM SPSS Collaboration and Deployment Services service type provides advanced real-time scoring and text analytics capabilities and can greatly improve respondent interactions. Some examples of how these services can be used are:

▪allow for a more natural and engaging use of text responses, basing survey logic on concepts and sentiment captured in open-ended questions

▪during the survey, automatically ask follow-up questions as a result of scoring against existing attitudinal and transactional data

▪based on scoring results, ask the most respondent-pertinent questions. Asking the right questions, instead of all the questions, is increasingly important as survey response rates continue to fall.

▪centralize complex routing logic in models stored in IBM SPSS Collaboration and Deployment Services (segmentation, for example).

You can also configure custom services to further take advantage of third-party web services. External services must first be configured via the authoring application's Interview Services Options feature: see Interview Services options.

You can also configure custom services to further take advantage of third-party web services.

Displays existing service configurations.

Displays the selected service name. When creating a new service, you must provide an appropriate name in this field. You can also modify an existing service name.

Displays the selected service's type. When creating a new service, you must select an appropriate service type from the list. You can also modify the service type for an existing service. You can define other service types by selecting the Custom service type. The settings for all custom service types are stored in the ServicesOptions.xml configuration file (C:\Users\[User Folder]\AppData\Roaming\IBM\SPSS\DataCollection\7\Author\Interview\ServicesOptions.xml) as well as in the Windows registry entry:

The list contains the following default service types:

Indicates an IBM SPSS Collaboration and Deployment Services server configuration. The IBM SPSS Collaboration and Deployment Services web services provide advanced real-time scoring and text analytics capabilities and can greatly improve respondent interactions.

Indicates a Saleforce.com web server configuration. The service is a COM-callable proxy for the Salesforce.com web service.

Indicates a database connection web server configuration. DBConnectionClient provides support for defining and configuring external web services that can be used in the routing script. The service allows ADO database connections to be shared between multiple running interviews. This helps improve performance and scalability for interview scripts, that use direct database access, by eliminating the need for each script to individually connect to a database.

Indicates a custom service configuration. Custom service type settings are stored to a configuration XML file as well as in the Windows registry entry:

After creation, all custom configurations display in the Service type list. When this option is selected, you must enter the appropriate Prog ID field information.

Displays the server properties for the selected service type. When Custom is selected as the Service Type, you must manually enter the server properties. Click Test to test the connection to the server.

This optional setting indicates whether the selected service type uses a test server. The test service configuration settings are applied when a survey is in test mode (IOM.Info.IsTest = true). All surveys will use the regular Properties when test services are not configured. By default, this setting is not selected.

Displays the test server properties for the selected service type. When Custom is selected as the Service Type, you must manually enter the test server properties (only required when Has test service is enabled). Click Test to test the connection to the test server.