I've uninstalled UNICOM Intelligence Interviewer Server but can't reinstall it
After uninstalling UNICOM Intelligence Interviewer Server(or any other UNICOM Intelligence product) you should not need to clean a computer before you can install a new version or reinstall the same version of UNICOM Intelligence Interviewer Server. However, occasionally something will happen that causes the uninstallation procedure to fail in some way. If this happens, you must perform the failed tasks manually.
Note Never clean a computer if there are UNICOM Systems, Inc. products installed on the computer. If you delete files that are part of an installed product you might break the uninstallation procedure for that product.
Follow the steps in the checklist to clean the computer safely. If you are at all unsure about what to do contact your Support Representative for assistance.
Installed UNICOM Intelligence Products
1 Check Add/Remove Programs for any UNICOM Intelligence products.
2 Uninstall using the Remove option in Add/Remove Programs.
File locations
1 Check the Common files location:
C:\Program Files\Common Files\IBM\SPSS\DataCollection\7\
Common Files should contain only two or three files. If there are more, double check that all products have been uninstalled and, if so, delete the files.
2 Check the application files location. The default location is:
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\
Application files will contain folders for projects and log files. Delete these. Answer Yes when asked to confirm deletion of \SPSSMR_FMRoot.
3 Check the web files location. The default location is:
C:\InetPub\wwwroot\SPSSMR\
Web files will contain a few temporary and cache folders. You can delete these.
Global Assembly Cache (GAC)
Check this folder:
C:\Windows\Microsoft.NET\assembly\GAC_MSIL
This folder contains shared .NET assemblies. Delete all the UNICOM Intelligence files listed in
.NET files added to the global assembly cache.
If you see the message "Assembly Cache Viewer – Uninstall failed Assembly 'AboutBox.resources' could not be uninstalled because it is required by other applications", check again that there are no UNICOM Intelligence programs listed under Add/Remove Programs. If not, continue with the clean-up checklist.
Registry
Be very careful when editing the registry as deleting the wrong keys might break the computer.
1 Delete the product keys for UNICOM Systems, Inc. under:
HKEY_CURRENT_USER\Software\SPSS
HKEY_LOCAL_MACHINE\Software\SPSS
2 Under the Shared DDL key:
HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\Windows\CurrentVersion\SharedDlls
delete any keys that match the folder locations you deleted in the previous step; that is:
C:\Program Files\Common Files\IBM\SPSS\DataCollection\7\
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\
C:\InetPub\wwwroot\SPSSMR\
3 In the Global Assembly section
HKEY_CLASSES_ROOT\Installer\Assemblies\Global
delete only the keys whose names match those in the following table. Once you have done this, delete any UNICOM Intelligence files remaining in C:\Windows\Microsoft.NET\assembly\GAC_MSIL (see previous step).
Note There are other UNICOM Intelligence entries in the registry, but they do not cause a reinstallation to fail, so you do not have to delete them.
IIS
1 From Control Panel, select Administrative Tools, Internet Information Services.
Under Application Pools you will see:
SPSSDimensionNetPool
SPSSmrInterviewPool
Under Web Sites, Your Website you will see:
SPSSMR
mrIWeb
mrIEngWS
The files that may be references in IIS have been deleted already, so any virtual folders or application pools remaining in IIS will be tagged with an error icon.
2 For each application pool and virtual folder mentioned in the first column, select the folder and delete it.
Services
mrDPMServer3
mrUserAdminServer
You should not see any UNICOM Intelligence Interviewer Server services listed in the Services menu. If a service does remain on the computer, perhaps because it was running when the program file was delete, reboot the computer and recheck the Services menu to ensure that it is no longer there.
Dcomcnfg
1 From the Start menu, select Start Run and type dcomcnfg
This opens the Component Services dialog.
2 In the left frame expand Component Services to show the contents of Computers, My Computer. Click DCOM Config.
3 If the right frame shows any of the following, reboot the computer and repeat this step. These items should no longer appear.
Logbcko2
mrPrepro
mrScriptLP
mrUserAdminServer
OAgent2
Task Manager
1 Select the Process tab. These UNICOM Intelligence processes might be listed:
Logbcko2
OAgent2
mrUserAdminServer
mrDPMServer3
2 Either select each process in turn and click End Process, or reboot the computer to make sure they are removed.
Export files
c:\WINDOWS\Downloaded Program Files
This folder might contain some export files from UNICOM Intelligence Reporter - Survey Tabulation or the Phone Reports activity. Delete any Export Class files.
Once you have completed these tasks, reboot the computer before you install another product.
.NET files added to the global assembly cache
AboutBox
Interfaces
ActivateClient
ActivateDocument
ActivateEvents
ActivateServer
AppLogLib
BackupAndRestoreDomLib
BackupAndRestoreLib
CDSCLib
CLEANMDMFORIVSLib
DataLinkDialog
DimensionNet
HTMLPlayerLib
ICSharpCode.SharpZipLib
IOMLib
LoadBalanceLib
LogFrontLib
Login
ManageUserProperties
MDM2QuantumLib
MDMLib
MDMMGRLib
MDMToolsLib
MDSC
MEOWMONILERLib
mrEngineMemoryLib
MREVALUATELib
MRFILEMGTLib
mrIHTMLTidyLib
mrInstall.net
MRINTERVIEWLib
MRLIBVERLib
MRALIASMAPLib
mrCacheLib
MRComponentsLib
mrCsvDsc
mrDPMInstall
mrDPMNTS
MRDSCReg
MRENGINELib
MROLEDBLib
MRPREPROLib
MRPROPERTIESLib
mrQdiDrsDsc
mrQtSpecDsc
mrRegistrar
MRSAMPLEMANAGEMENTLib
MRSCRIPTCORELib
MRSCRIPTLib
MRSCRIPTLPLib
mrScriptMDSCLib
MRSMINTERFACESLib
QUOTAPROVIDERLib
QuotaRuntimeLib
RAP
RegIntSvrLib
RemoteUtilities
Scripting
SPSS.Dimensions.FileManager
SPSS.Configuration.Dimensions
SPSS.Constants
SPSS.Data.Databaseagent
SPSSMR.Data.Datasource
iSPSSMR.Data.Interfaces
SPSSMR.Data.Participants
MRSQLSTORAGELib
mrUserAuth
mrUserCrypto
mrWebExplorer
MRWEIGHTLib
ProductInfo
ProgressDialog
QuotaObjectModelLib
SPSSMR.Data.Scripting
SPSSMR.Data.Transformations
SPSSMR.DataCollection. SMProvider
SPSSMR.Dimensions.Windows. UI.Controls
SPSSMR.DPM.Agent
SPSSMR.DPM.CommonClassses
SPSSMR.DPM.Interfaces
SPSSMR.DPM.Scripting
SPSSMR.DPM.NET
SPSSMR.Management.Monitoring
SPSSMR.Management.Monitoring. DimensionNet
SPSS.UI.Utilities.Expression Splitter
SPSSMR.Utilities.BackupAnd Restore
SPSSMR.Utilities.BackupAnd Restore.Dom
SPSSMR.Web
TomLib
Upgrade_3.0
UpgradeCati_3_0
UserProperties
Utilities
mrIEngLib
See