Field Order dialog
The Field Order dialog provides options for defining how record field values are ordered.
Value
The field lists all distinct values for the selected field, including null/empty. The message “There is no order/weight based on this field” displays when you select a distinct value for the first time. Select an appropriate value from the list.
Order\Weight
Enter a numeric value between 0 and 9999. The value you enter defines the order or weight priority for the selected value. The priority controls the record retrieval order for all queues.
Note When you enter a value of 0, records that contain an order or weight value of 0 are the last to be retrieved from the selected queue, and are not retrieved from other queues.
1 Click Add to save the defined value to the Field order table.
Field Order
The table lists all defined field order values and their associated priority. Before performing any of the following tasks, you must first select a field row from the table.
1 Click the
Edit field value order button
to edit the selected field value’s priority.
2 Click Update to save to edit.
3 Click the
Delete field value order button
to delete the selected field value.
4 Click OK to return to the Ordering page.
The Order records by table updates and displays your defined record field values.
See also