Managing customer accounts

UNICOM Intelligence administrators can create individual accounts for each customer. These customer accounts effectively group users, roles, project and project activities and allow administrators to:

▪Group user, role and activity user projects and system projects by customer accounts.

▪Manage users in hierarchy structure.

▪Provide tailored branding options for UNICOM Intelligence Interviewer - Server Admin products by customer account. Branding information, such as company logos, default page pictures, home page site links and CSS files can be set for each customer by users who are assigned the CanEditCustomerAccount activity feature. System account users can modify branding information for all customers; customer account users can only modify branding information for specified customer accounts. Common users in a customer account can only view branding information for their customer account. This allows users from specific customer accounts to view tailored branding information in all of the UNICOM Intelligence Interviewer - Server Admin activities.

The canCreateCustomerAccount and canRemoveCustomerAccount activity features are only effective for system account users. Customer account users cannot create or remove customer accounts.

▪Track the number of concurrent users for all activities.

▪When branding options are defined, and you use the server name instead of the IP address, you must ensure that the primary server name is added to the hosts file or you must register the primary server name on your Domain Name Server (DNS).

▪UNICOM Intelligence Interviewer - Server Admin is installed with a default System customer account. If you do not want to create individual customer accounts, you will define user, role, project, and activity properties under the System customer account.