Interviewer tab (phone only)
Use the Interviewer tab to load interviewer information and define various interviewer settings for the test.
Interviewers
The Interviewers section displays the selected phone survey interviewers and allows you to load spreadsheets (.xlsx files) that contain interviewer information.
The .xlsx file must include the following columns: Username, Description, Password, Roles, Position.
Password: The password must be in plain text so that the Load Tool can use it to login.
Roles: The Load Tool imports only users who are in the role that you specify during the import.
Position: Specifies the autodialer position.
The same spreadsheet can also be used to import the test users into User Administration. For information on creating spreadsheets for User Administration, see
Setting up the spreadsheet.
1 Click Load, select an .xlsx file, and then click Open.
2 In the Select Roles dialog, select the roles for all interviewers defined in the .xlsx file, and then click OK.
The Interviewers table displays users for the selected roles.
Interviewer actions
Idle time
The amount of time each interviewer will remain idle per connection.
Introduction time
The amount of time each interviewer will spend on each connection's introduction.
% interviews to start (of connected calls)
The percentage likelihood that an interview will start if connected.
Call outcome for calls that do not start interviews
The list provides various call outcomes for interviews that do not start. The list can be modified by editing the CallOutcomes.xml file, in [INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\Interviewer Server\LoadTool\Tests\Default. To add new call outcomes, update the CallOutcomes.xml file by entering syntax that is similar to the following:
You can also edit existing call outcomes.
<CallOutcomes>
<CallOutcome>
<Text>Abandoned</Text>
<ReturnCode>8</ReturnCode>
</CallOutcome>
<CallOutcome>
<Text>Answering machine</Text>
<ReturnCode>13</ReturnCode>
</CallOutcome>
</CallOutcomes>
% of available audio files to play
The percentage likelihood that an interview will include an audio file to play.
% of questions to record
The percentage likelihood that an interview will include questions that are recorded.
% interviews to review (of completed interviews)
The percentage likelihood that a completed interview will be reviewed.
% of contacts who agree to be monitored
The percentage likelihood that contacts will agree to be monitored.
When using this option,
Review Interview Options must be set to
Review Interview, and
Show the review button on the Interviewer screen must be enabled. These settings are on the Interview Settings tab in the UNICOM Intelligence Interviewer Interviewing Options activity. For more information, see
Interview Settings.
See also