When interviewers do not use an autodialer, they must click the Next Contact button to request their next contact. If you prefer that the next contact is retrieved automatically as soon as interviewers finish their current call, select Automatically select next contact on the Phone Interview Settings page. When interviewers need to take a break, they can click the Cancel Current Contact button. This takes them to the standard page where they can choose Next Contact, Specific Contact, or Exit as appropriate.

Interviewers working on projects with this option set see a checkbox labeled “Auto contact selection” above the list of outcomes, so it is still possible for some interviewers to work in fully manual mode if you want.

Some projects might use a combination of automated and modem or manual dialing. You can still select the “automatically select next contact” option for these projects, but interviewers who are using the dialer must clear the “Auto contact selection” checkbox on the interviewing screen, otherwise they cannot stop the dialer making calls when they reach the end of their shift or need to take a break.