The following list describes the columns that can appear in the Interviewers Real Time display (see Interviewers Real Time display). By default, not all of these columns are displayed, but they can be added. For more information, see Customizing the Real Time Display.

The number of times the interviewer has selected the “Abandoned” call outcome since last opening the Phone Participants activity.

The telephone number of the remote interviewer. The value is blank for local interviewers.

The percentage of the Session Time that the interviewer has spent conducting interviews.

The number of interviews completed since the interviewer last opened the Phone Participants activity.

The number of participant records retrieved by the interviewer from the sample management system since the end of the previous interview.

The time elapsed since the interviewer last submitted a page, either by retrieving the next contact or pressing Next for an interview.

The interviewer’s UNICOM Intelligence user name.

The time since the current interview was started. If the interview has been restarted, the time shown is that since the restart.

Whether the interview is monitored.

Whether the interview is reviewed.

The outcome of the last call completed by the interviewer; for example, “Refused” or “Completed”.

Whether the participant has given his or her consent to be monitored.

Whether the interviewer’s telephone is off hook. This information is shown only if the interviewer is using an autodialer to make calls.

The extension number used at the telephone interviewer station. This information is shown only if the interviewer is using an autodialer to make calls.

The position name for the telephone interviewer station. This information is shown only if the interviewer is using an autodialer to make calls. Positions prefixed with an “R” indicate a remote interviewer.

The UNICOM Intelligence project name.

The UNICOM Intelligence project name.

The value is always UNICOM Intelligence.

The interviewer qualification language.

The interviewer qualification queue.

The name of the current question.

The time spent by the interviewer on the current question.

The number of questions that are left in the interview. This is calculated as: IOM.Info.EstimatedPages – IOM.Info.EstimatedProgress.

The number of times the interviewer has selected the “Refused” call outcome since last opening the Phone Participants activity.

The Id field for the participant record that the interviewer is using.

The time since the interviewer last opened the Phone Participants activity.

An icon indicates whether the interviewer’s status is Idle, Waiting, Connected, or Disconnected. If you are using a dialer that supports call transfer, the status can also be Transfer Pending.

The interviewer status icon that allows supervisors to easily see when interviewers change their status messages. The “Situation normal” status is not displayed in the table, so that they can focus on the higher priority messages. The highest level status is displayed as the header for the column.

For information about the default status messages and how to change them, see Status.

Displays the text of the interviewer status message.

The login for the interviewer requesting the transfer.

The time remaining until the transfer times out. When the transfer times out, the interviewer can cancel the transfer, retry the transfer, or choose a different target interviewer for the transfer.

The number of interviews completed plus the number of times that the interviewer selected a call outcome since last opening the Phone Participants activity. This figure does not include participant records that the interviewer returned to the Sample Management system by clicking the Cancel Contact button.

For an interviewer waiting to be connected to a participant, the time since the interviewer clicked the Start Dialing button. This information is shown only if the interviewer is using an autodialer to make calls.