Dialer testing

Dialer testing

InVADE dialer

These features are available:

Feature	Status	Comments
Power Dialing	Not tested	Only group and predictive dialing is available when using the InVADE dialer.
Group Dialing	Passed
Dialer Administration	Passed
PhoneInterviewing Login	Passed
Call Outcomes	Passed
Dialer Settings	Passed
Interviewer Qualifications	Not tested	Interviewer qualifications are ignored when dialing with the InVADE dialer.
Review Audio	Passed
Answering Machine Detection	Not tested
VoIP	Passed
Phone Reports	Passed
Remote Mode	Passed
Fail-Over	Passed
Load Test	Passed	50 concurrent interviews
Benchmark	N/A

The InVADE dialer group dialing load test, with 50 concurrent interviews, has the following configuration:

▪Hardware environment: Single computer: Intel Core Duo E8400 3.0 GHz, 4GB RAM

▪Software environment: Microsoft Windows Server 2003 R2, Microsoft SQL Server 2005

▪Server version: 6 Patch 1

▪InVADE dialer version: 1.11.10.20

▪Concurrent interviews: 50

▪Loading mode: 1 interview per 5 seconds

▪Duration: 120 minutes

▪Project: Small

▪Dialing mode: InVADE group dialing

Marketing Systems Group Pro-T-S dialer

These features are available:

Feature	Status	Comments
Power Dialing	Passed
Group Dialing	Passed
Dialer Administration	Passed
PhoneInterviewing Login	Passed
Call Outcomes	Passed
Dialer Settings	Passed
Interviewer Qualifications	Passed
Review Audio	Passed
Answering Machine Detection	Passed
VoIP	Passed
Phone Reports	Passed
Remote Mode	Passed
Fail-Over	Passed
Load Test	Passed	50 concurrent interviews
Benchmark	N/A

The Marketing Systems Group Pro-T-S dialer group dialing load test, with 50 concurrent interviews, has the following configuration:

▪Server version: 6 Patch 1

▪Marketing Systems Group Pro-T-S installation kit: Beta version 3

▪Concurrent interviews: 50

▪Loading mode: 1 interview per 5 seconds

▪Duration: 120 minutes

▪Project: Multimode

▪Dialing mode: Marketing Systems Group Pro-T-S group dialing

▪Dialer status: Marketing Systems Group Pro-T-S demo dialer (50 local extensions and 10 remote extensions)

Sytel dialer

These features are available:

Feature	Status	Comments
Power Dialing	Passed
Group Dialing	Passed
Dialer Administration	Passed
PhoneInterviewing Login	Passed
Call Outcomes	Passed
Dialer Settings	Passed
Interviewer Qualifications	Passed
Review Audio	Passed
Answering Machine Detection	Passed
VoIP	Passed
Phone Reports	Passed
Remote Mode	Passed
Fail-Over	Passed
Load Test	Passed	50 concurrent interviews
Benchmark	N/A

The Sytel dialer group dialing load test, with 50 concurrent interviews, has the following configuration:

▪Hardware environment: Single computer: Intel Core 1.86Ghz, 4GB RAM

▪Software environment: Microsoft Windows Server 2003, Microsoft SQL Server 2005

▪Server version: 6 Patch 1

▪Sytel dialer version: 1.0.9

▪Concurrent interviews: 50

▪Loading mode: 1 interview per 2 seconds

▪Duration: 120 minutes

▪Project: Multimode

▪Dialing mode: Sytel group dialing