Interviewer - Server > Administration and maintenance > Users cannot access the interviewer session engine
 
Users cannot access the interviewer session engine
If users are seeing an error message stating that UNICOM Intelligence Interviewer cannot access the interviewer session engine, this may be due a number of reasons. The list below suggests the most common reasons.
Installation issues, such as mrIEngWS being installed for the wrong web site.
Permissions issues, such as the mrIEngWS anonymous user being set up incorrectly.
Firewall issues, such as the firewall blocking traffic between the web and interview tiers.
IP issues, such as the address that is visible to the DMZ being different to that seen internally.
Protocol issues, such as the interview tier being configured for SSL or for a different port to the web tier.
Software issues, such as DPM not running.
See also
Administration and maintenance