Interviewer tab (phone only)
Use the Interviewer tab to load interviewer information and define various interviewer settings for the test.
Interviewers
The Interviewers section displays the selected phone survey interviewers and allows you to load Windows Excel spreadsheets that contain interviewer information.
1 Click
Load to select an .
xls file that contains interviewer information. The .
xls file must include: Username, Description, Password, Roles, Position. For information on creating and configuring Excel spreadsheets, see
Setting up the spreadsheet.
2 Select an .xls file, and then click Open. The Select Roles dialog displays.
3 Select the roles for all interviewers defined in the .xls file, and then click OK.
The Interviewers table updates to display users for the selected roles.
Interviewer actions
Note The following descriptions of the percentage fields are designed to be read in conjunction with the section at the end of this topic entitled "How UNICOM Intelligence Load Tool calculates percentages when tests are running".
Idle time
The amount of time each interviewer will remain idle per connection.
Introduction time
The amount of time each interviewer will spend on each connection's introduction.
% interviews to start (of connected calls)
The percentage likelihood that an interview will start if connected.
Call outcome for calls that do not start interviews
The list provides various call outcomes for interviews that do not start. The list can be modified by editing the CallOutcomes.xml file, located at [INSTALL_FOLDER]\IBM\SPSS\DataCollection\<version>\Interviewer Server\LoadTool\Tests\Default. To add new call outcomes, update the CallOutcomes.xml file by entering enter syntax similar to the following:
Note You can also edit existing call outcomes.
<CallOutcomes>
<CallOutcome>
<Text>Abandoned</Text>
<ReturnCode>8</ReturnCode>
</CallOutcome>
<CallOutcome>
<Text>Answering machine</Text>
<ReturnCode>13</ReturnCode>
</CallOutcome>
</CallOutcomes>
% of available audio files to play
The percentage likelihood that an interview will include an audio file to play.
% of questions to record
The percentage likelihood that an interview will include questions that are recorded.
% interviews to review (of completed interviews)
The percentage likelihood that a completed interview will be reviewed.
% of contacts who agree to be monitored
The percentage likelihood that contacts will agree to be monitored.
When using this option,
Review Interview Options must be set to
Review Interview, and
Show the review button on the Interviewer screen must be enabled. These settings are on the Interview Settings tab in the UNICOM Intelligence Interviewer Interviewing Options activity. See
Interview Settings for more information.
See also