Interviewer Monitoring

The Interviewer Monitoring activity in UNICOM Intelligence Interviewer can be used by call center supervisors to monitor and record interviews while they are in progress. Depending on your local laws or your organization’s policy, you can configure monitoring for three different scenarios:

Scenario	To specify this
Monitoring and recording are not allowed for this project	Clear Enable monitoring/recording.
Monitoring and recording are always allowed for this project	Select Enable monitoring/recording and clear The interviewer must get approval for monitoring/recording.
Monitoring and recording are allowed only if the participant gives his or her consent	Select Enable monitoring/recording and The interviewer must get approval for monitoring/recording.

If you have selected The interviewer must get approval for monitoring/recording, Yes and No options will appear on the main screen of the Phone Participants activity whenever interviewers retrieve a contact. As part of their introductory script, interviewers must ask each participant if they give their consent for monitoring and recording, and record the participant’s answer by selecting either Yes or No. The three options underneath The interviewer must get approval for monitoring/recording determine the default settings of the Yes and No options as described below:

Option	Description
Interviewer must manually select an option	The interviewer must always select either Yes or No.
Default setting is ‘monitoring/recording prohibited’	The No option is selected by default. The interviewer can change the selection.
Default setting is ‘monitoring/recording allowed’	The Yes option is selected by default. The interviewer can change the selection.