Interviewer Monitoring
The Interviewer Monitoring activity provides you the following options to help you manage the performance of your teams:
▪For the UNICOM Intelligence Interviewer projects that you have access to, a list of all interviewers (see
Interviewers Real Time display) together with statistics relating to their performance. This view can be set to refresh automatically.
▪The ability to monitor an interviewer (see
Monitoring an interviewer). In this view, your screen automatically synchronizes with the interviewer’s screen so that you can see the question being asked by the interviewer. If the interviewer is using an autodialer to make calls, you can also listen to the interview.
▪Highlight selected interviewers on the Real Time Display list (see
Highlighting interviewers). Highlighted interviewers are placed at the top of the Real Time Display list.
In addition, if one or more of your UNICOM Intelligence Interviewer projects uses an autodialer, you can use the Interviewer Monitoring activity to monitor the percentage of silent calls (see
Monitoring silent calls).
Notes
▪An interviewer is defined as a UNICOM Intelligence Interviewer - Server Admin user that has opened the Phone Participants activity.
▪In order to monitor chained projects, supervisors must be assigned to all chained projects (instead of just the primary project).
See also