Making appointments
The Create Appointment dialog displays when you choose a call outcome that allows an appointment to be made.
1 In Respondent’s Time Zone, select the time zone in which the participant is located. Often the participant’s time zone is defined in his or her participant record so you will not need to change this field.
2 Use the calendar to select the appointment date. Click the date on which you want to call back (today’s date is preselected). If necessary, use the arrow keys in the month bar to move to a different month.
3 In the Time lists, select the time at which the participant asks you to call. Therefore, the time that you select is the time in the participant’s time zone. If the participant says something like “Call back in two hours”, you can calculate the appointment time by adding two hours to the time shown in “Respondent’s Local Time”, which is displayed just below Respondent’s Time Zone.
If the participant says something like “Any time after 3 pm”, it is a good idea to set the time to something like 3:15 pm to ensure that the number will not be selected before 3 pm. (Numbers with appointments might become eligible for calling a short while before the appointment time, to cater for participants who ask to be called back “around 3 pm”.) Your supervisor will tell you what the requirements are for the project you are working on.
4 If you have other information that might be useful to the next person who calls this number, enter it in the Comments field and it will be appended to the list of comments in the main Comments box.
5 Click Submit.
See also