The project that you are working on might require you to review the participant’s answers after the interview has completed. The reviewing phase might start automatically at the end of the interview, or you might need to click a button to start the review.

Depending on the options that your supervisor has set, you might be able to review all answers, or only answers to text questions. As you conduct the review, you can amend any answers that you did not enter correctly during the interview, for example, if a text response contains a spelling mistake. In addition, if your supervisor asked you to write down the participant’s text responses instead of typing them in, you can use the reviewing phase to type them in.

When reviewing an interview, you might find that if you change the answer to a question, typically a multiple-choice question, additional questions appear that did not appear when you conducted the interview. Your supervisor will tell you what to do if this should happen. You might be asked to leave these questions unanswered, or your supervisor might tell you which answers to enter.

If the review does not start automatically when you end an interview or choose a call outcome, click Review Current Interview in the center of the Phone Participants main screen.

Note that you can only review the interview that you have just completed. It is not possible for you to review any other interviews.

When the review starts, the Phone Participants activity shows the following information:

You can navigate through the questions and amend any answer using the same methods that you use for conducting interviews. That is, you might be able to use the keyboard only, or you might need to use the mouse as well. For more information, see ‘Using the Keyboard or the Mouse’ in Conducting interviews. You can also jump straight to any question by clicking the question name in the list on the left.

If changing the answer to a question would cause additional questions to appear that did not appear when you conducted the interview (or cause existing questions to disappear), a warning message is displayed. When you click OK, the question list on the left of the main screen will refresh to include any additional questions and to remove any existing questions that are no longer relevant.

If a question allowed you to record the participants’s answer (or the answer was recorded automatically), the following buttons will appear to allow you to listen to the recording:

Alternatively, press Ctrl+Shift+P to play or stop playing the participant’s answer.

The review ends normally when you reach (or jump to) the last question and press ENTER or click Next. You might also be able end a review by pressing the ESC key or clicking the Stop button if there is one.

Alternatively, your supervisor might ask you to reject interviews that do not meet certain standards. To reject an interview and end the review, click the Reject Interview button:

At the end of the review, if your next number is not selected automatically, click Start Dialing or Next Contact if you want to make another call, or Exit to close the Phone Participants activity.