Setting up call time parameters
The Call Times page provides options for defining valid participant call times and for creating day parts for the current project. Day parts allow you to ensure that records are called at specific times of the day in order to increase the chance of success in reaching participants.
If you have an existing project that uses pre-version 5.6 sample management scripts, you can setup day parts but they are not recognized. The use of day parts requires version 5.6 or higher sample management scripts.
Weekday
Specify valid weekday participant call times:
▪Start (hh:mm). The earliest time at which participants can be called on weekdays.
▪End (hh:mm). The latest time at which participants can be called on weekdays.
Weekend
Specify valid weekend participant call times:
▪Start (hh:mm). The earliest time at which participants can be called on weekends.
▪End (hh:mm). The latest time at which participants can be called on weekends.
By default, a weekend runs from 00:01 on Saturday to midnight on Sunday. The Sample Management script handles situations where the project has participants in time zones with different definitions of weekdays and weekends.
Single: Single day part
When selected, the time parameters defined in the Valid participant call times section are used.
Maximum tries
The maximum number of times that a record can be called. The default is 3. If an Appointment is made, an additional “Maximum Tries” tries can be made to connect the appointment.
Using day parts
When selected, you can use an existing day parts template that defines valid participant call times.
1 Click New Day Parts to clear any day part settings in the Day Parts table.
2 Click Load Template to load an existing day parts template. Templates are stored in the Distributed Property Management (DPM).
3 Click Save As to save the settings listed in the Day Parts table as a template in DPM. The Save As dialog opens.
4 Enter a template name, and then click Save.
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To
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Do this
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add a day part
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Click the Add button  . See also Day parts: Properties. |
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edit a day part
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Select a day part in the Day Parts table, and then click the Edit day part button  . |
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delete a day part
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Select a day part in the Day Parts table, and then click the Delete day part button  . |
Day parts: Properties
Name: The day part name.
Tries: The maximum number of times that a record can be called.
Start time: The earliest time at which participants can be called.
End time: The latest time at which participants can be called.
Days: Select the days of the week to contact participants.
See also