Monitoring an interviewer

You can monitor an interviewer who just started an interview (the introduction page is displayed). The introduction text will display in the language that displays during interviewing, but the page formatting will not be the same as the actual interviewing screen.

You can also monitor an interviewer who is conducting an interview. When you monitor an interviewer, the question being asked and the previous question asked are displayed in the Monitor tab. When the interviewer navigates to another question, the Monitor tab will automatically refresh to show that question. When the interview finishes, the Monitor tab will show the call outcome selected by the interviewer. If the interviewer then starts another interview, the Monitor tab will refresh to show the first question of the new interview.

Because the Monitor tab is refreshed only when the interviewer navigates to another question, you cannot see the answer to the current question as it is being entered by the interviewer. However, the answer (if any) to the previous question is displayed, as is the answer to the current question if it was asked earlier in the interview.

You can pause monitoring, for example, if you need more time to read a text response. When you resume monitoring, and if the interview is still in progress, the screen refreshes to show the current question being asked. You cannot choose which questions to view.

You can monitor interviewers even when the interviewer selects No for the Contact agrees to be monitored and recorded option in Phone Participants. This setting controls when the interview should not be monitored by external parties, not when the interview can be reviewed by a supervisor.

If an interviewer is using an autodialer to make calls, and your station is connected to the same autodialer, you can listen to the interview as well as watch it. You hear both the interviewer and the participant.

Depending on the settings for the project that you are monitoring, interviews might also be recorded and saved to sound files. For more information, see Dialer settings.

In the Interviewers Real Time display (see Interviewers Real Time display), an icon is displayed to the left of each interviewer to indicate whether monitoring is possible. Each icon is described in the following table:

Icon	Description
	Both visual and audio monitoring are possible.
No icon displayed	Only visual monitoring is possible.
	Another supervisor is monitoring this interviewer.
	Either the participant did not give his or her consent to be monitored, or the project settings specify that monitoring is never allowed. However, as local laws sometimes allow monitoring by someone within the same legal entity as the interviewer (for example, a supervisor who works for the same organization as the interviewer), monitoring is still possible. In addition, this icon will also be displayed if the interviewer is reviewing an interview.

The Monitoring Allowed column in the Real Time display will also tell you if an interviewer can be monitored. If the Monitoring Allowed column is not shown, you can add it. For more information, see Customizing the Real Time Display.

If the Real Time display contains more than one record for the same interviewer (which can occur if the Phone Participants activity closes abnormally), click the record that has a lower value in the Session Time column. If you do not click the correct record, you will not see any interviews when the Monitor tab opens.

2 In the upper right of the Real Time display, click on the Monitor button This graphic is described in the surrounding text.

▪The top part of the screen shows the interviewer’s UNICOM Intelligence Interviewer - Server Admin user name, the UNICOM Intelligence Interviewer project, the time since the interview was started, the time spent by the interviewer on the current question, and the interviewer’s current status. The top half also provides options for:

▪The bottom part displays the current and previous questions. If the participant did not give consent to be monitored, or if the project settings specify that monitoring is never allowed, or if the interviewer is reviewing the interview, the following icon appears:

In the windows showing the current and previous questions, it is possible (but not recommended) to modify the answers and click on the navigation buttons. This has no effect on the interview in progress, but might cause the question to disappear from the screen. The screen refreshes when the interviewer navigates to another question. The introduction text also displays, even though the interview has not yet started; the introduction page displays the introduction text in the same language as the interview (the page’s formatting might be different).

UNICOM Intelligence Interviewer - Server Admin automatically creates an audit record in the mrUserData database to store details about the period in which you have the Monitor tab open. This period is sometimes referred to as “the monitoring session”. To add a comment to the audit record, type it in the Document Ref field in the Monitor tab. When you navigate away from the Monitor tab, your comment is added to the audit record. For more information, see UNICOM Intelligence Interviewer - Server Admin audit trail.

Button	Description
	Pause visual monitoring (does not mute audio monitoring).
	Resume monitoring.