Starting Interviewer Monitoring
▪From the UNICOM Intelligence Interviewer - Server Admin menu, choose Phone > Interviewer Monitoring.
The Interviewer Monitoring activity opens and the Interviewers tab is displayed (see
Interviewers Real Time display).
When autodialers are used
If the call center that you are working in uses autodialers to call participants, a dialog box might open and request that you enter a position name.
In the Supervisor Position field, enter the position name and click OK. If you click Cancel instead, the Interview Monitoring activity will still open, but only visual monitoring will be possible – audio monitoring will not be available.
For more information, see
Dialer Administration.
See also