• Installing UNICOM Intelligence
•  UNICOM Intelligence licensing
  • Installing and configuring UNICOM License Server
  •  UNICOM License Server reference
    • Installing UNICOM License Server
    • Configuring UNICOM License Server
    • Controlling UNICOM License Server
    •  Managing licenses
      • Starting the License Management console
      • Managing named user lists
      • Managing the policy system
    • Monitoring UNICOM License Server
    • Generating reports for UNICOM License Server
    • Generating diagnostic information for UNICOM License Server
•  Installing Desktop
  •  System requirements
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
    • Installing Microsoft Office Web Components (OWC)
    • Supported virtualization environments
    • Supported upgrade paths
  •  Installing UNICOM Intelligence Desktop
    • Installing from a downloaded file
    • Installing from the command line
  • Installing the UNICOM Intelligence Interviewer - Paper/Scan Add-on virtual printer
  • Notes for installation
  •  Installing UNICOM Intelligence Interviewer - Paper/Scan Add-on
    • Backing-up Looks information when installing UNICOM Intelligence Interviewer - Paper
    • Installing server components
    • Installing UNICOM Intelligence Desktop on a workstation where UNICOM Intelligence Interviewer - Offline for Windows or UNICOM Intelligence Data Entry is already installed
  • Installing the UNICOM Intelligence Developer Documentation Library
  • IBM SPSS Collaboration and Deployment Services - Client Adapter for UNICOM Intelligence
  • Uninstalling UNICOM Intelligence Desktop
  • Updating and modifying UNICOM Intelligence Desktop
  • Troubleshooting
•  Installing Server
  • Security considerations
  •  Installing required software
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
    •  Installing Internet Information Services
      • Adding interview engines to a UNICOM Intelligence Interviewer server
      • Configuring Internet Information Services to avoid the detection of hidden directories
    •  Installing SQL Server
      • Installing SQL Server on computers running the database service
    • Installing Microsoft Office Web Components (OWC)
    • Installing Microsoft Visual C++ 2008 SP1 and C++ 2010 SP1 Redistributable Packages (x86 32-bit or x64 64-bit)
  •  Installing UNICOM Intelligence Interviewer - Server
    • Installation checklist
    • UNICOM Intelligence Interviewer - Server system configurations
    • Installation environments
    • Dialer testing
    •  Pre-installation tasks for UNICOM Intelligence Interviewer - Server
      • Checking that Internet Explorer or Firefox is installed
      • Checking that computers in a cluster can communicate with each other
      • Checking that DCOM is enabled
      • Checking that SQL Server is running correctly
      • Checking that IIS is running
      •  Creating the installing and running users
        • Creating the installing and running users (single computer installations)
        • Creating the installing and running users (domain installations)
      • Creating the anonymous access user
      • Creating the UNICOM Intelligence user group
      • Giving everyone full permissions on \InetPub\wwwroot
      •  Preparing to run UNICOM Intelligence Interviewer - Server through a firewall
        • Ports used by UNICOM Intelligence products
        • Ports needed for domains
      • Backing up the system
    • Installation procedures
    •  Installing UNICOM Intelligence Interviewer - Server
      • Single computer installation
      •  Cluster installation
        • Creating the site preparation file and folder
        • Installing the UNICOM Intelligence Interviewer - Server services on each computer in the site preparation file
        • Single sign-on in a cluster environment
        •  Virtual directory, session engine, and Web service registration
          • Configuring multiple UNICOM Intelligence Interviewer - Server Admin virtual directories
          • Configuring multiple session engines
          • Configuring multiple Web services
        • DPM properties
    •  Post-installation tasks for UNICOM Intelligence Interviewer - Server
      •  Things you must do
        • Adding DCOM permissions for scriptwriters to LogBckO2
        • Installing the Phone Interview Components
        • Enabling charts in the Interviewing activity
        • Enabling pop-ups and file downloads
        • Setting up the image cache on Web Service computers without direct access to FMRoot
        •  Setting up UNICOM Intelligence Interviewer - Server Admin users, roles, and permissions
          • Adding users
          • Adding roles
          • Assigning activities to roles
        • Adding the ASPNET account to the launch permissions on LogBck02
        • Adding UNICOM Intelligence Professional users to the UNICOM Intelligence group
        • Changes for computers with multiple IP addresses
        • Replacing computer names in URLs with fully qualified computer names
        • Cancelling the requirement for mrIEngWS to use a secure channel
        • Adding the domain name to the DPM trusted domain list
      •  Things you must do if they are not done automatically
        • Registering Interview Service computers with Web Service computers
        • Starting mrUserAdminServer and mrDPMServer3
        • Access permissions for FMRoot and its subfolders
        • Updating the project cache directory
        • Enabling detailed error messages in Microsoft Internet Information Services (IIS)
      •  Optional tasks
        • Adding indexes to sample tables
        • Increase the size of appRequestQueueLimit in the .NET framework
        • Changing thread configuration settings for the .NET framework
        • Installing the UNICOM Intelligence Load Tool
        • Configuring the UNICOM Intelligence Interviewer - Server Admin Email activity
        • Changing the number and size of the log files
        • Creating a Hosts file for running UNICOM Intelligence Interviewer - Server through a firewall
        •  Setting up your website to use SSL
          • Creating a server certificate on Windows Server 2003
          • Creating a server certificate on Windows Server 2008
          • Client configuration
          • Example Web.config settings for accessing SyncWebserviceV2 with SSL enabled
          • Changing the website SSL
          • Working with client certificates to secure accessory server access
        • Preventing 403 and 401 errors when working with client certificates and SSL
        • Changing the interview engine load balancing algorithm
        • Naming servers available to the Participants and Activate activities
        • Modifying the default Web service settings for UNICOM Intelligence Remote Administration
        • Enabling https access
      •  Things you must do on local computers
        • Adding DCOM permissions for scriptwriters to LogBckO2
        • Enabling charts in the Interviewing activity
      • Enabling pop-ups and file downloads
      • Enabling the Internet Explorer security setting “Allow websites to open windows without address or status bars”
      • Enabling automatic Windows login to UNICOM Intelligence Interviewer - Server Admin for Firefox
      • Changing font settings for Firefox on Wyse 5150SE terminals
    •  Setting up UNICOM Intelligence Interviewer - Server for offline use
      • Improving stability when running UNICOM Intelligence Interviewer - Server Admin offline
  •  Installing UNICOM Intelligence Survey Tabulation, Reporter Server Edition, and Author Server Edition
    • Installation checklist for Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition
    • Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition installation scenarios
    • Installations on a domain controller
    •  Silent installation
      • Silent installation: Custom dialogs
      • Using the Setup.log to check for errors
    •  Creating the users and the user group
      • Creating the Installing User and Running User
      • Creating the Anonymous Access User
      • Creating the UNICOM Intelligence user group
    • Ports for running Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition through a firewall
    • Installing Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition
    •  Post-installation tasks for Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition
      • Checking Internet Explorer settings for Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition
      • Configuring the browser to save encrypted pages to disk
      • Setting up Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition projects in UNICOM Intelligence Interviewer - Server Admin
  •  Maintenance tasks
    • Example maintenance plan
    • Restarting all computers in a cluster
    •  Adding a new interviewing server to an existing cluster
      • Primary server Modify option
      • Manually update files on the primary server
      •  Cluster Editor utilities
        • Adding a UNICOM Intelligence cluster server
        • Server Configuration utility (ServerConfig.exe)
        • Command line Cluster Editor utility (ClusterEditor.exe)
        • Removing a server from the cluster
        •  ClusterEditorUI.exe utility
          •  ClusterEditorUI.exe scenarios
            • Removing a server from a cluster
          • Server processes
        • Adding a server, when UNICOM Intelligence is not preinstalled, directly to the target cluster
        • Changed DPM settings
        • Adding or removing instances from a server
    •  Adding session engines to an UNICOM Intelligence Interviewer server
      • Making the session engines available to the Phone Participants and Review Interviews activities
    • Updating passwords for UNICOM Intelligence Interviewer server components and services
    • Deleting or truncating log files
    • Changing the website port
    • Changing interviewing URLs and registration passwords
    • Recycling application pools
    • Updating the password for Survey Tabulation, Survey Reporter, and UNICOM Intelligence Interviewer
    • Configuring antivirus software exclusions
  • Upgrading an installation
  •  Modifying, removing and repairing an installation
    • Modifying an installation
    • Repairing an installation
    • Removing UNICOM Intelligence Server applications
  •  Troubleshooting UNICOM Intelligence Interviewer Server
    • How do I change the options in a site preparation file?
    • The folder in which I created the site preparation file is not visible from the computers named in the site preparation file
    • The installation program fails when I select a non-default website installation location on a 64-bit system
    • The installation program fails with the message 'Error 1608: Unable to create InstallDriver instance'
    • How do I create an installation log file?
    • I've installed a new application version and get errors when I try to select things from the menus in UNICOM Intelligence Interviewer - Server Admin
    • I can log in to UNICOM Intelligence Interviewer - Server Admin if I enter the URL as //localhost/... but not if I enter the server's name instead of localhost
    • How do I simultaneously login to separate UNICOM Intelligence Interviewer - Server Admin or UNICOM Intelligence Interviewer Server sessions as different users in Internet Explorer?
    • Computers in the cluster can ping one another successfully but cannot see FMRoot
    • Errors when trying to ping computers in a cluster
    • I want to check that SQL Server is running on the Database server but I cannot see the server name in the list of servers
    • The location of the website folder containing SPSSMR has changed since UNICOM Intelligence Server applications were installed
    • My site uses Microsoft ISA. Are there any changes I must make to run UNICOM Intelligence Interviewer - Server Admin?
    • The installer says it can't find SQL Server running on the machine specified
    • Checking that computers in a cluster can communicate with each other
    • After upgrading to a UNICOM Intelligence Server cluster, custom instances that were created for the purpose of load balancing are no longer present on the servers
    • I'm having problems logging into UNICOM Intelligence Interviewer - Server Admin or installing/running UNICOM Intelligence Server Desktop Edition or UNICOM Intelligence Author Server Edition
    • Users who log in with Windows user names cannot activate projects
    • My site blocks access to URLs that reference .dll files
    • UNICOM Intelligence Server applications are not running properly in Internet Explorer
    • I'm unable to use the Ctrl key to answer coded responses, in Microsoft Internet Explorer when multiple window tabs are open
    • Microsoft Windows 2008 R2's IE Enhanced Security Configuration (ESC) setting
    • I receive the error message "Failed to load MDM Document: The network location cannot be reached"
    • I receive a "Maximum Length Exceeded" error when populating numerous tables in UNICOM Intelligence Reporter - Survey Tabulation
    • I'm unable to activate a project in a Windows Server 2008 cluster
    • I receive an error when trying to activate a project that contains certain non-English characters
    • I've successfully licensed IBM SPSS Dialer but cannot work with CATI projects in the Phone Participants activity
    • How do I view logs files from a previous UNICOM Intelligence Server installation?
    • I've uninstalled UNICOM Intelligence Interviewer Server but UNICOM Intelligence Interviewer - Server Admin is still there
    • I've uninstalled UNICOM Intelligence Interviewer Server but can't reinstall it
•  Installing Interviewer
  •  What you need to run UNICOM Intelligence Interviewer
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
    • Supported virtualization environments
    • Supported upgrade paths
  • Installing UNICOM Intelligence Interviewer
  • Installing UNICOM Intelligence Interviewer from the command line
  • Removing UNICOM Intelligence Interviewer
  • Troubleshooting
•  Installing Data Entry
  •  Before you start
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer or Firefox
    • Supported virtualization environments
    • Supported upgrade paths
  •  Installing UNICOM Intelligence Data Entry
    • Installing UNICOM Intelligence Data Entry from the command line
  • Removing UNICOM Intelligence Data Entry
  • Troubleshooting
•  Installing Data Model
  •  Installing Microsoft .NET Framework 4
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
    • Supported virtualization environments
    • Supported upgrade paths
  •  Installing UNICOM Intelligence Data Model
    • Installing the UNICOM Intelligence Developer Documentation Library
  • Removing UNICOM Intelligence Data Model
  •  UNICOM Intelligence JDBC Driver guide
    • UNICOM Intelligence JDBC Driver system requirements
    • Installing the JDBC service driver
    • Uninstalling the JDBC service driver
    • Installing the client service driver
    • Installing the client service driver for BIRT Report Designer for IBM SPSS
    • Connection string
    • UNICOM Intelligence JDBC Driver specification
  • Troubleshooting
•  Installing Reporter - Developer Kit
  •  What you need to run UNICOM Intelligence Reporter - Developer Kit
    • Installing Microsoft .NET Framework 4
    • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
    • Supported virtualization environments
    • Supported upgrade paths
  • Installing UNICOM Intelligence Reporter - Developer Kit
  • Installing the UNICOM Intelligence Developer Documentation Library
  • Removing UNICOM Intelligence Reporter - Developer Kit
  • Troubleshooting
•  Installing Developer Documentation Library
  • Installing Microsoft .NET Framework 4
  • Installing Microsoft Internet Explorer 8 or above or Firefox 10 or above
  • Installing UNICOM Intelligence Developer Documentation Library
  • Modifying the installation
  • Removing UNICOM Intelligence Developer Documentation Library
  • Troubleshooting